{"publisher":"Best AI Agent","updated":"2026-10-08","categories":[{"slug":"customer-support","name":"Customer support","count":12},{"slug":"coding-agents","name":"Coding agents","count":12},{"slug":"voice-agents","name":"Voice agents","count":10},{"slug":"app-builders","name":"App builders","count":10}],"ratings":[{"id":"zendesk-ai-agents","category":"customer-support","name":"Zendesk AI agents","vendor":"Zendesk","website":"https://www.zendesk.com/service/ai/ai-agents/","rank":1,"score":9.3,"label":"Outstanding","criteria":{"tests":{"level":5,"weight":30,"why":"2 of 14, 78/100 on the G2 Customer Experience agent evaluations."},"capability":{"level":5,"weight":20,"why":"AI agents take actions through API integrations and commerce connectors across messaging, email and voice, with 80 languages claimed."},"pricing":{"level":4,"weight":15,"why":"The $1.50 committed and $2.00 pay-as-you-go resolution prices are public, but every buyer needs Zendesk seats and Enterprise is quote-only."},"control":{"level":5,"weight":15,"why":"Procedures follow business policies, can be tested before publishing and restored from version history, escalation is configurable, and dashboards track resolutions and escalations."},"trust":{"level":4,"weight":10,"why":"SOC 2 Type II, ISO 27001, ISO 42001, a HIPAA BAA and regional hosting are available, but Zendesk's own models can train on sanitized customer data."},"evidence":{"level":4,"weight":10,"why":"Zendesk scores 4.3 from about 7,700 G2 reviews and 4.3 from 45 Gartner reviews in the AI agents market, with named results from Hello Sugar and TeamSystem."}},"verdict":"Zendesk AI agents suit teams already on Zendesk that want automation inside their helpdesk, with a resolution allowance in every plan. The catch is cost and churn: extra resolutions run $1.50 to $2.00 on top of seats, and the product and billing model were reworked during 2026.","status_note":"Zendesk stopped developing AI agents – Essential and legacy bot features on August 31, 2026, and starts forced migration to the new AI agent experience in January 2027.","pricing":{"model":"per resolution","headline":"$1.50 per automated resolution (committed), $2.00 pay-as-you-go","reference_cost_usd":1500,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 27017","ISO 27018","ISO 27701","ISO 42001","FedRAMP LI-SaaS","PCI DSS"],"review":"https://bestaiagent.org/customer-support/zendesk-ai-agents","markdown":"https://bestaiagent.org/customer-support/zendesk-ai-agents.md","sources":[{"n":1,"title":"AI agents","publisher":"Zendesk","url":"https://www.zendesk.com/service/ai/ai-agents/","accessed":"2026-10-08"},{"n":2,"title":"Zendesk Pricing Plans","publisher":"Zendesk","url":"https://www.zendesk.com/pricing/","accessed":"2026-10-08"},{"n":3,"title":"About automated resolution tiers","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers","accessed":"2026-10-08"},{"n":4,"title":"Announcing expanded access to AI agent capabilities for all Zendesk customers","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/10487730059034-Announcing-expanded-access-to-AI-agent-capabilities-for-all-Zendesk-customers","accessed":"2026-10-08"},{"n":5,"title":"Announcing the removal of AI agents - Essential and legacy functionality: Important dates and migration guidance","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/10904648529690-Announcing-the-removal-of-AI-agents-Essential-and-legacy-functionality-Important-dates-and-migration-guidance","accessed":"2026-10-08"},{"n":6,"title":"What's new in Zendesk: October 2026","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/11299475537306-What-s-new-in-Zendesk-October-2026","accessed":"2026-10-08"},{"n":7,"title":"About AI agents","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents","accessed":"2026-10-08"},{"n":8,"title":"About generative procedures for AI agents","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/10473649691418-About-generative-procedures-for-AI-agents","accessed":"2026-10-08"},{"n":9,"title":"Managing generative procedures for AI agents","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/10040865503898-Managing-generative-procedures-for-AI-agents","accessed":"2026-10-08"},{"n":10,"title":"Configuring escalation strategies and flows for AI agents","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents","accessed":"2026-10-08"},{"n":11,"title":"Analyzing AI agent performance with the reporting dashboard","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/9510024609178-Analyzing-AI-agent-performance-with-the-reporting-dashboard","accessed":"2026-10-08"},{"n":12,"title":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business","publisher":"Zendesk Newsroom","url":"https://www.zendesk.com/newsroom/articles/specialized-agents/","accessed":"2026-10-08"},{"n":13,"title":"Zendesk Relate 2026 Product Announcements","publisher":"Zendesk","url":"https://www.zendesk.com/blog/zendesk-insights/innovation/relate-2026--evolving-the-resolution-platform-for-the-autonomous/","accessed":"2026-10-08"},{"n":14,"title":"Security, Privacy and Legal (Trust Center)","publisher":"Zendesk","url":"https://www.zendesk.com/trust-center/","accessed":"2026-10-08"},{"n":15,"title":"AI Trust at Zendesk","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/9196781863578-AI-Trust-at-Zendesk","accessed":"2026-10-08"},{"n":16,"title":"Zendesk AI Data Use Information","publisher":"Zendesk Help","url":"https://support.zendesk.com/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information","accessed":"2026-10-08"},{"n":17,"title":"How Zendesk ensures you always get the best LLM for the job","publisher":"Zendesk","url":"https://www.zendesk.com/blog/product-news/how-zendesk-ensures-you-always-get-the-best-llm-for-the-job/","accessed":"2026-10-08"},{"n":18,"title":"Zendesk acquires agentic customer service startup Forethought","publisher":"TechCrunch","url":"https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought","accessed":"2026-10-08"},{"n":19,"title":"Zendesk for Customer Service Reviews","publisher":"G2","url":"https://www.g2.com/products/zendesk-for-customer-service/reviews","accessed":"2026-10-08"},{"n":20,"title":"Zendesk Suite Reviews","publisher":"Capterra","url":"https://www.capterra.com/p/164283/Zendesk/reviews/","accessed":"2026-10-08"},{"n":21,"title":"Sierra vs Zendesk Resolution Platform (AI Agents for Customer Service and Support)","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/market/ai-agents-for-customer-service-and-support/compare/product/sierra-938658240-vs-zendesk-resolution-platform","accessed":"2026-10-08"},{"n":22,"title":"Customer Experience Agent Evaluations","publisher":"G2","url":"https://ai.g2.com/evaluations/customer-experience","accessed":"2026-10-08"},{"n":23,"title":"G2 AI CX Agent Evaluations: General CX Leaderboard","publisher":"G2","url":"https://www.g2.com/categories/ai-agents/agent-evaluations","accessed":"2026-10-08"}]},{"id":"tidio-lyro","category":"customer-support","name":"Lyro","vendor":"Tidio","website":"https://www.tidio.com/lyro/","rank":2,"score":8.4,"label":"Excellent","criteria":{"tests":{"level":5,"weight":30,"why":"1 of 9, 40 of 46 tasks passed on the G2 General CX leaderboard (G2 hands-on test, 46 tasks)."},"capability":{"level":4,"weight":20,"why":"Lyro calls outside APIs and MCP servers to check and change orders, on chat, email, WhatsApp and social in 48 languages, but Tidio documents no voice channel for it."},"pricing":{"level":4,"weight":15,"why":"Every Lyro tier up to 1,000 conversations a month is public, but larger volumes and use inside other help desks need the Plus or Premium plans."},"control":{"level":4,"weight":15,"why":"A testing playground, Guidance rules, configurable handoff and resolution analytics are documented; versioning or approval of changes is not."},"trust":{"level":3,"weight":10,"why":"Tidio holds a SOC 2 Type II report and hosts data in the EEA, but has no ISO 27001, no formal HIPAA documentation and no published policy on training with customer data."},"evidence":{"level":4,"weight":10,"why":"Tidio rates 4.6 on G2 from about 1,880 reviews and 4.8 on Shopify from 1,351, but those scores cover all of Tidio, not Lyro alone."}},"verdict":"Buy Lyro if you run a small or mid-size online store and want an AI agent with public, capped pricing that you can set up without developers. The catch: you pay for every conversation Lyro replies to, resolved or not, and running it inside another help desk needs Tidio's Plus plan.","status_note":null,"pricing":{"model":"per conversation","headline":"From $39/mo for 50 conversations","reference_cost_usd":700,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II"],"review":"https://bestaiagent.org/customer-support/tidio-lyro","markdown":"https://bestaiagent.org/customer-support/tidio-lyro.md","sources":[{"n":1,"title":"Tidio pricing","publisher":"Tidio","url":"https://www.tidio.com/pricing/","accessed":"2026-10-08"},{"n":2,"title":"Lyro AI Agent","publisher":"Tidio","url":"https://www.tidio.com/lyro/","accessed":"2026-10-08"},{"n":3,"title":"The Lyro AI agent limit","publisher":"Tidio Help Center","url":"https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit","accessed":"2026-10-08"},{"n":4,"title":"Lyro - the conversational AI agent","publisher":"Tidio Help Center","url":"https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent","accessed":"2026-10-08"},{"n":5,"title":"Lyro Actions","publisher":"Tidio Help Center","url":"https://help.tidio.com/hc/en-us/articles/20344365583132-Lyro-Actions","accessed":"2026-10-08"},{"n":6,"title":"Lyro Multilanguage support","publisher":"Tidio Help Center","url":"https://help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support","accessed":"2026-10-08"},{"n":7,"title":"Lyro Analytics","publisher":"Tidio Help Center","url":"https://help.tidio.com/hc/en-us/articles/12642627073948-Lyro-Analytics","accessed":"2026-10-08"},{"n":8,"title":"Connect Lyro with MCP servers","publisher":"Tidio Help Center","url":"https://help.tidio.com/hc/en-us/articles/30324178932892-Connect-Lyro-with-MCP-servers","accessed":"2026-10-08"},{"n":9,"title":"Privacy Policy and GDPR Compliance","publisher":"Tidio Help Center","url":"https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance","accessed":"2026-10-08"},{"n":10,"title":"Tidio Trust Center","publisher":"Tidio","url":"https://trust.tidio.com/","accessed":"2026-10-08"},{"n":11,"title":"Tidio customer story","publisher":"Anthropic","url":"https://claude.com/customers/tidio","accessed":"2026-10-08"},{"n":12,"title":"Tidio Reviews","publisher":"G2","url":"https://www.g2.com/products/tidio/reviews","accessed":"2026-10-08"},{"n":13,"title":"Tidio Reviews","publisher":"Capterra","url":"https://www.capterra.com/p/144040/Tidio-Chat/reviews/","accessed":"2026-10-08"},{"n":14,"title":"Tidio: AI Chatbot & Live Chat","publisher":"Shopify App Store","url":"https://apps.shopify.com/tidio-chat","accessed":"2026-10-08"},{"n":15,"title":"Tidio reviews","publisher":"Trustpilot","url":"https://www.trustpilot.com/review/tidio.com","accessed":"2026-10-08"},{"n":16,"title":"Tidio raises $25M to automate customer service interactions","publisher":"TechCrunch","url":"https://techcrunch.com/2022/05/12/tidio-raises-25m-to-automate-customer-service-interactions/","accessed":"2026-10-08"},{"n":17,"title":"Lyro Action templates","publisher":"Tidio Help Center","url":"https://help.tidio.com/hc/en-us/articles/23091021128732-Lyro-Action-templates","accessed":"2026-10-08"},{"n":18,"title":"Customer Experience Agent Evaluations","publisher":"G2","url":"https://ai.g2.com/evaluations/customer-experience","accessed":"2026-10-08"},{"n":19,"title":"G2 AI CX Agent Evaluations: General CX Leaderboard","publisher":"G2","url":"https://www.g2.com/categories/ai-agents/agent-evaluations","accessed":"2026-10-08"}]},{"id":"intercom-fin","category":"customer-support","name":"Fin","vendor":"Fin, a Salesforce company","website":"https://fin.ai/","rank":3,"score":8.3,"label":"Excellent","criteria":{"tests":{"level":3,"weight":30,"why":"8 of 14, 66/100 on the G2 Customer Experience agent evaluations."},"capability":{"level":5,"weight":20,"why":"Fin takes actions in Shopify, Stripe and Salesforce through Procedures and data connectors, covers chat, email, voice, SMS, WhatsApp and social, and answers in 45+ languages."},"pricing":{"level":4,"weight":15,"why":"The $0.99 outcome price is public, but other helpdesks carry a 50-outcome monthly minimum, the Intercom helpdesk needs paid seats, and Fin Voice is quote-only."},"control":{"level":5,"weight":15,"why":"Simulations and Evals test changes before launch, Releases add staged rollout and rollback, Guidance sets policies, and handoff rules and CX Score dashboards are configurable."},"trust":{"level":4,"weight":10,"why":"SOC 2 Type II, ISO 27001, ISO 42001, HIPAA and US, EU or Australian hosting are in place, but Fin may fine-tune on anonymized customer data unless you opt out."},"evidence":{"level":5,"weight":10,"why":"Fin holds 4.5 stars from about 3,900 G2 reviews and publishes named customer results from Anthropic, Rocket Money and others."}},"verdict":"Buy Fin if you want a proven AI agent with a public $0.99 outcome price that runs on Intercom or on the helpdesk you already use. The catch: procedure handoffs also bill as outcomes, voice is quote-only, and the company now belongs to Salesforce.","status_note":"Intercom renamed itself Fin on May 12, 2026, and Salesforce completed its roughly $3.6 billion acquisition of the company on September 10, 2026.","pricing":{"model":"per resolution","headline":"$0.99 per outcome","reference_cost_usd":990,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 27018","ISO 27701","ISO 42001","AIUC-1"],"review":"https://bestaiagent.org/customer-support/intercom-fin","markdown":"https://bestaiagent.org/customer-support/intercom-fin.md","sources":[{"n":1,"title":"Fin. The highest performing Customer Agent","publisher":"Fin","url":"https://fin.ai/","accessed":"2026-10-08"},{"n":2,"title":"Fin AI Agent Pricing","publisher":"Fin","url":"https://fin.ai/pricing","accessed":"2026-10-08"},{"n":3,"title":"Intercom Pricing: Plans for every team size","publisher":"Fin (Intercom)","url":"https://www.intercom.com/pricing","accessed":"2026-10-08"},{"n":4,"title":"Today Intercom becomes Fin","publisher":"The Intercom Blog","url":"https://www.intercom.com/blog/today-intercom-becomes-fin","accessed":"2026-10-08"},{"n":5,"title":"Salesforce Signs Definitive Agreement to Acquire Fin","publisher":"Salesforce","url":"https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/","accessed":"2026-10-08"},{"n":6,"title":"Salesforce Completes Acquisition of Fin","publisher":"Salesforce","url":"https://www.salesforce.com/news/press-releases/2026/09/10/salesforce-completes-acquisition-of-fin/","accessed":"2026-10-08"},{"n":7,"title":"Salesforce completes acquisition of Fin","publisher":"Fin","url":"https://fin.ai/blog/salesforce-completes-acquisition-of-fin","accessed":"2026-10-08"},{"n":8,"title":"Salesforce acquires AI customer service platform Fin for $3.6B","publisher":"TechCrunch","url":"https://techcrunch.com/2026/06/15/salesforce-acquires-ai-customer-service-platform-fin-for-3-6b/","accessed":"2026-10-08"},{"n":9,"title":"Salesforce's $3.6BN Fin Acquisition Aims to Boost Agentforce AI Strategy","publisher":"CX Today","url":"https://www.cxtoday.com/crm/salesforces-3-6bn-fin-acquisition-aims-to-boost-agentforce-ai-strategy/","accessed":"2026-10-08"},{"n":10,"title":"Safe AI, built on partnership (Trust & Reliability)","publisher":"Fin","url":"https://www.fin.ai/trust-reliability","accessed":"2026-10-08"},{"n":11,"title":"Security & Trust","publisher":"Fin (Intercom)","url":"https://www.intercom.com/en/security","accessed":"2026-10-08"},{"n":12,"title":"Use Fin AI Agent in multiple languages","publisher":"Fin Help Center","url":"https://fin.ai/help/en/articles/13975804-use-fin-ai-agent-in-multiple-languages","accessed":"2026-10-08"},{"n":13,"title":"Fin Procedures and Data connectors explained","publisher":"Fin Help Center","url":"https://fin.ai/help/en/articles/13976198-fin-procedures-and-data-connectors-explained","accessed":"2026-10-08"},{"n":14,"title":"Fin for Zendesk Messaging setup","publisher":"Fin Help Center","url":"https://fin.ai/help/en/articles/13975752-fin-for-zendesk-messaging-setup","accessed":"2026-10-08"},{"n":15,"title":"Fin AI Agent explained","publisher":"Fin Help Center","url":"https://fin.ai/help/en/articles/13975995-fin-ai-agent-explained","accessed":"2026-10-08"},{"n":16,"title":"Announcing Evals and Releases: Evaluate Fin before, during, and after you go live","publisher":"The Intercom Blog","url":"https://www.intercom.com/blog/announcing-evals-and-releases/","accessed":"2026-10-08"},{"n":17,"title":"The latest updates from Fin","publisher":"Fin","url":"https://fin.ai/updates","accessed":"2026-10-08"},{"n":18,"title":"Fin customers","publisher":"Fin","url":"https://fin.ai/customers","accessed":"2026-10-08"},{"n":19,"title":"Fin Reviews","publisher":"G2","url":"https://www.g2.com/products/fin/reviews","accessed":"2026-10-08"},{"n":20,"title":"Intercom Reviews","publisher":"Capterra","url":"https://www.capterra.com/p/134347/Intercom/reviews/","accessed":"2026-10-08"},{"n":21,"title":"Fin AI Agent Reviews","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/fin-ai-agent","accessed":"2026-10-08"},{"n":22,"title":"Customer Experience Agent Evaluations","publisher":"G2","url":"https://ai.g2.com/evaluations/customer-experience","accessed":"2026-10-08"}]},{"id":"gorgias-ai-agent","category":"customer-support","name":"Gorgias AI Agent","vendor":"Gorgias","website":"https://www.gorgias.com/ai-agent","rank":4,"score":8.3,"label":"Excellent","criteria":{"tests":{"level":4,"weight":30,"why":"4 of 14, 71/100 on the G2 Customer Experience agent evaluations."},"capability":{"level":4,"weight":20,"why":"AI Agent changes Shopify orders and acts in returns, subscription and 3PL apps across email, chat, SMS and social channels in 80+ languages, but no phone channel is documented."},"pricing":{"level":4,"weight":15,"why":"The $0.90 annual and $1.00 monthly rates per automated interaction are public, but every resolution also uses a paid helpdesk ticket and the rate beyond the bundle is unpublished."},"control":{"level":5,"weight":15,"why":"A sandboxed playground tests drafts before publishing, skills keep a version history, handover topics and a confidence check act as guardrails, and reports break results down by intent and channel."},"trust":{"level":4,"weight":10,"why":"SOC 2 Type II and regional hosting in the US, EU and Australia are in place, but no ISO certificate is listed and AI Agent learns from other brands' interactions."},"evidence":{"level":4,"weight":10,"why":"Gorgias scores 4.6 from 582 G2 reviews and 4.3 from 705 Shopify App Store reviews, but those ratings cover the whole help desk, not AI Agent alone; named AI Agent results come from Dr. Bronner's and Orthofeet."}},"verdict":"Gorgias AI Agent suits Shopify brands that run Gorgias as their helpdesk and want an agent that edits orders and sells, not just answers. The catch is billing: each AI resolution is charged as an automated interaction and again as a helpdesk ticket, and Gorgias does not publish the rate beyond the plan bundle.","status_note":null,"pricing":{"model":"per resolution","headline":"$0.90 per automated interaction (annual), $1.00 monthly, plus a helpdesk ticket","reference_cost_usd":900,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II"],"review":"https://bestaiagent.org/customer-support/gorgias-ai-agent","markdown":"https://bestaiagent.org/customer-support/gorgias-ai-agent.md","sources":[{"n":1,"title":"The only AI Agent built for ecommerce","publisher":"Gorgias","url":"https://www.gorgias.com/ai-agent","accessed":"2026-10-08"},{"n":2,"title":"Gorgias Pricing","publisher":"Gorgias","url":"https://www.gorgias.com/pricing","accessed":"2026-10-08"},{"n":3,"title":"How you're billed for using Gorgias","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/automate-pricing-289528","accessed":"2026-10-08"},{"n":4,"title":"AI Agent explained","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/ai-agent-explained-497772","accessed":"2026-10-08"},{"n":5,"title":"Set up and go live with AI Agent","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219","accessed":"2026-10-08"},{"n":6,"title":"AI Agent Actions: make changes to Shopify orders","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792","accessed":"2026-10-08"},{"n":7,"title":"Customize how AI Agent hands over to your team","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591","accessed":"2026-10-08"},{"n":8,"title":"Preview AI Agent responses with test conversations","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/preview-ai-agent-responses-with-test-conversations-828087","accessed":"2026-10-08"},{"n":9,"title":"Manage your skills","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/manage-your-skills-6556815","accessed":"2026-10-08"},{"n":10,"title":"Review your AI Agent performance","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/review-your-ai-agent-performance-931052","accessed":"2026-10-08"},{"n":11,"title":"Security and privacy FAQ for Gorgias AI Agent","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987","accessed":"2026-10-08"},{"n":12,"title":"How Gorgias's AI Agent works","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/how-gorgiass-ai-agent-works-1997817","accessed":"2026-10-08"},{"n":13,"title":"Security at Gorgias","publisher":"Gorgias","url":"https://www.gorgias.com/security","accessed":"2026-10-08"},{"n":14,"title":"Which Gorgias Plan Should You Choose? (Pricing Breakdown)","publisher":"Gorgias","url":"https://www.gorgias.com/pricing/choose-your-plan","accessed":"2026-10-08"},{"n":15,"title":"Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias","publisher":"Gorgias","url":"https://www.gorgias.com/customers/orthofeet","accessed":"2026-10-08"},{"n":16,"title":"Connect AI Agent with other apps","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/articles/connect-ai-agent-with-other-apps-184201","accessed":"2026-10-08"},{"n":17,"title":"Manage your actions","publisher":"Gorgias Help Center","url":"https://docs.gorgias.com/en-US/manage-your-actions-6932070","accessed":"2026-10-08"},{"n":18,"title":"Gorgias' valuation rises to $710M with $30M Series C for e-commerce customer support","publisher":"TechCrunch","url":"https://techcrunch.com/2022/08/15/gorgias-valuation-710m-series-c-e-commerce-customer-support/","accessed":"2026-10-08"},{"n":19,"title":"Gorgias Reviews","publisher":"G2","url":"https://www.g2.com/products/gorgias/reviews","accessed":"2026-10-08"},{"n":20,"title":"Gorgias: AI, Helpdesk & Chat","publisher":"Shopify App Store","url":"https://apps.shopify.com/helpdesk","accessed":"2026-10-08"},{"n":21,"title":"Gorgias Reviews & Ratings","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/gorgias-1702982681","accessed":"2026-10-08"},{"n":22,"title":"Gorgias bundles AI Agent into every plan and raises interaction overage to $1.50","publisher":"UsagePricing","url":"https://usagepricing.com/blueprint/activity/gorgias-2026-07-14-ai-agent-bundled-overage","accessed":"2026-10-08"},{"n":23,"title":"Customer Experience Agent Evaluations","publisher":"G2","url":"https://ai.g2.com/evaluations/customer-experience","accessed":"2026-10-08"},{"n":24,"title":"G2 AI CX Agent Evaluations: General CX Leaderboard","publisher":"G2","url":"https://www.g2.com/categories/ai-agents/agent-evaluations","accessed":"2026-10-08"}]},{"id":"gladly","category":"customer-support","name":"Gladly","vendor":"Gladly","website":"https://www.gladly.ai/","rank":5,"score":7.4,"label":"Very good","criteria":{"tests":{"level":2,"weight":30,"why":"G2 has not published a hands-on test of this agent."},"capability":{"level":5,"weight":20,"why":"It takes actions like refunds and order updates in connected systems across chat, email, SMS, social and Voice AI, in most ISO 639-1 languages."},"pricing":{"level":3,"weight":15,"why":"Only the Shopify self-serve tier is public at $1.50 per AI resolution plus $120 per seat; the enterprise platform and helpdesk add-on are quote only."},"control":{"level":5,"weight":15,"why":"Gladly documents a Simulator, guardrails, configurable handoff, AI session reports, automatic versioning, A/B tests and a changelog."},"trust":{"level":4,"weight":10,"why":"SOC 2 Type II, PCI DSS, HIPAA with a BAA and a clear no-training policy, but no ISO 27001 or data residency choice is published."},"evidence":{"level":5,"weight":10,"why":"It rates 4.7 on G2 from 1,112 reviews and publishes named AI results from The Black Tux, Ollie and Balsam Hill."}},"verdict":"Buy Gladly if you are a mid-size or large retail brand that wants one AI agent and agent workspace built around a lifelong customer timeline. The catch: enterprise pricing is quote only, and the version that runs on another help desk supports only Zendesk and Gorgias today.","status_note":"In January 2026 Gladly renamed its AI agent from Gladly Sidekick to Gladly, and its agent workspace from Gladly Hero to Gladly Team.","pricing":{"model":"per resolution","headline":"$1.50 per AI resolution (Shopify tier); enterprise by quote","reference_cost_usd":1500,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II","PCI DSS"],"review":"https://bestaiagent.org/customer-support/gladly","markdown":"https://bestaiagent.org/customer-support/gladly.md","sources":[{"n":1,"title":"Agentic commerce platform built for top brands","publisher":"Gladly","url":"https://www.gladly.ai/","accessed":"2026-10-08"},{"n":2,"title":"Retail AI software built on 450 million conversations","publisher":"Gladly","url":"https://www.gladly.ai/retail-ai-software-models/","accessed":"2026-10-08"},{"n":3,"title":"AI you can trust with your customer data","publisher":"Gladly","url":"https://www.gladly.ai/security","accessed":"2026-10-08"},{"n":4,"title":"Customer stories","publisher":"Gladly","url":"https://www.gladly.ai/customers/","accessed":"2026-10-08"},{"n":5,"title":"What is Gladly AI for Helpdesks?","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/what-is-gladly-ai-for-helpdesks","accessed":"2026-10-08"},{"n":6,"title":"Requirements for Setting Up Gladly AI with Your Helpdesk","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/requirements-for-setting-up-gladly-ai-with-your-helpdesk","accessed":"2026-10-08"},{"n":7,"title":"Set Up the Gladly AI + Zendesk Integration","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/integrate-zendesk-with-gladly-ai-1","accessed":"2026-10-08"},{"n":8,"title":"Set Up the Gladly AI + Gorgias Integration","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/set-up-the-gladly-ai-gorgias-integration","accessed":"2026-10-08"},{"n":9,"title":"We've Updated Our Product Names","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/weve-updated-our-product-names","accessed":"2026-10-08"},{"n":10,"title":"What is Gladly (AI)","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/what-is-gladly-ai","accessed":"2026-10-08"},{"n":11,"title":"Common Gladly AI FAQs","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/common-gladly-ai-faqs","accessed":"2026-10-08"},{"n":12,"title":"AI Security and Compliance","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/ai-security-and-compliance","accessed":"2026-10-08"},{"n":13,"title":"Supported Languages","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/supported-languages","accessed":"2026-10-08"},{"n":14,"title":"Simulator Overview","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/test-gladly-agent-behavior-with-the-simulator","accessed":"2026-10-08"},{"n":15,"title":"Manage Gladly Agent Versions","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/manage-gladly-agent-versions","accessed":"2026-10-08"},{"n":16,"title":"Voice AI","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/gladly-ai-on-voice","accessed":"2026-10-08"},{"n":17,"title":"A/B Test Gladly Agent Versions","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/a-b-test-gladly-agent-versions","accessed":"2026-10-08"},{"n":18,"title":"Track and Review Gladly AI Configuration Changes","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/guide-changelog","accessed":"2026-10-08"},{"n":19,"title":"List of Helpdesk Partners","publisher":"Gladly Help Center","url":"https://help.gladly.com/docs/integrate-your-helpdesk-with-sidekick","accessed":"2026-10-08"},{"n":20,"title":"Gladly Help Center documentation index","publisher":"Gladly Help Center","url":"https://help.gladly.com/llms.txt","accessed":"2026-10-08"},{"n":21,"title":"Gladly pricing","publisher":"Gladly","url":"https://www.gladly.ai/pricing","accessed":"2026-10-08"},{"n":22,"title":"Gladly: AI Customer Support","publisher":"Shopify App Store","url":"https://apps.shopify.com/gladly","accessed":"2026-10-08"},{"n":23,"title":"Gladly Reviews","publisher":"G2","url":"https://www.g2.com/products/gladly/reviews","accessed":"2026-10-08"},{"n":24,"title":"Gladly Reviews","publisher":"Capterra","url":"https://www.capterra.com/p/156723/Gladly/reviews/","accessed":"2026-10-08"},{"n":25,"title":"Gladly CX Platform Reviews & Ratings","publisher":"TrustRadius","url":"https://www.trustradius.com/products/gladly-customer-service/reviews","accessed":"2026-10-08"},{"n":26,"title":"Gladly Announces Agentic Commerce Capabilities at Gladly Connect Live (press release)","publisher":"Gladly via SalesTechStar","url":"https://salestechstar.com/predictive-ai-artificial-intelligence/gladly-announces-agentic-commerce-capabilities-at-gladly-connect-live/","accessed":"2026-10-08"}]},{"id":"agentforce-service","category":"customer-support","name":"Agentforce Service","vendor":"Salesforce","website":"https://www.salesforce.com/service/ai/","rank":6,"score":7.3,"label":"Very good","criteria":{"tests":{"level":2,"weight":30,"why":"No hands-on test run by G2: not evaluated on the G2 General CX leaderboard (G2 hands-on test, 46 tasks)."},"capability":{"level":4,"weight":20,"why":"It takes real actions in Salesforce and connected APIs across messaging, email and voice, but native language support stops at seven and voice launched in English only."},"pricing":{"level":4,"weight":15,"why":"Unit prices are public at $0.10 per action, $2 per conversation and $2 per resolution, but every option needs a Service Cloud licence and Help Agent has a 1,000-resolution minimum."},"control":{"level":5,"weight":15,"why":"Testing Center generates synthetic test conversations in sandboxes, the Trust Layer adds guardrails and an audit trail, and handoff runs through configurable Omni-Channel rules."},"trust":{"level":5,"weight":10,"why":"Agentforce has its own SOC 2 report and ISO 42001 certification, a HIPAA BAA path, Hyperforce data residency and a no-training, zero-retention commitment."},"evidence":{"level":4,"weight":10,"why":"Ratings sit at 4.3 to 4.4 on G2 and Gartner Peer Insights with named stories from OpenTable and Reddit, but none reach 4.5."}},"verdict":"Buy it if your service team already runs on Salesforce and wants an agent that can act on cases, orders and accounts across chat, email and voice. The catch is cost and complexity: four overlapping pricing models, a Service Cloud licence underneath, and real setup work.","status_note":null,"pricing":{"model":"credits","headline":"$0.10 per action (Flex Credits), or $2 per conversation or resolution","reference_cost_usd":2000,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 (Agentforce report)","ISO 42001"],"review":"https://bestaiagent.org/customer-support/agentforce-service","markdown":"https://bestaiagent.org/customer-support/agentforce-service.md","sources":[{"n":1,"title":"Agentforce Pricing","publisher":"Salesforce","url":"https://www.salesforce.com/agentforce/pricing/","accessed":"2026-10-08"},{"n":2,"title":"Service Cloud Pricing","publisher":"Salesforce","url":"https://www.salesforce.com/service/pricing/","accessed":"2026-10-08"},{"n":3,"title":"AI for Customer Service: Agentforce Service","publisher":"Salesforce","url":"https://www.salesforce.com/service/ai/","accessed":"2026-10-08"},{"n":4,"title":"Salesforce unveils AI Help Agent with pay-per-resolution pricing","publisher":"CIO","url":"https://www.cio.com/article/4189183/salesforce-unveils-ai-help-agent-with-pay-per-resolution-pricing.html","accessed":"2026-10-08"},{"n":5,"title":"Salesforce takes a run at outcome-based Help Agent pricing","publisher":"Constellation Research","url":"https://www.constellationr.com/insights/news/salesforce-takes-run-outcome-based-help-agent-pricing","accessed":"2026-10-08"},{"n":6,"title":"Salesforce revamps Agentforce pricing with Flex Credits: What you need to know","publisher":"Constellation Research","url":"https://www.constellationr.com/insights/news/salesforce-revamps-agentforce-pricing-flex-credits-what-you-need-know","accessed":"2026-10-08"},{"n":7,"title":"Salesforce's AI agent pricing moves toward seat-based approach","publisher":"Techstrong.ai","url":"https://techstrong.ai/features/salesforces-ai-agent-pricing-moves-toward-seat-based-approach/","accessed":"2026-10-08"},{"n":8,"title":"Salesforce Agentforce Help Agent (press release, German)","publisher":"Salesforce","url":"https://www.salesforce.com/de/news/press-releases/2026/06/30/salesforce-agentforce-help-agent/","accessed":"2026-10-08"},{"n":9,"title":"Agentforce language capabilities","publisher":"Salesforce","url":"https://www.salesforce.com/blog/agentforce-language-capabilities/","accessed":"2026-10-08"},{"n":10,"title":"Agentforce Voice","publisher":"Salesforce","url":"https://www.salesforce.com/agentforce/voice/","accessed":"2026-10-08"},{"n":11,"title":"Service Cloud: Top Salesforce Summer '25 Features","publisher":"Salesforce Ben","url":"https://www.salesforceben.com/service-cloud-top-salesforce-summer-25-features/","accessed":"2026-10-08"},{"n":12,"title":"Agentforce Testing Center announcement","publisher":"Salesforce","url":"https://www.salesforce.com/news/press-releases/2024/11/20/agentforce-testing-center-announcement/","accessed":"2026-10-08"},{"n":13,"title":"Agent handoff","publisher":"Salesforce","url":"https://www.salesforce.com/blog/agent-handoff/","accessed":"2026-10-08"},{"n":14,"title":"Secure Agents with the Einstein Trust Layer","publisher":"Salesforce Trailhead","url":"https://trailhead.salesforce.com/content/learn/modules/conversational-marketing-fundamentals-for-marketing-cloud-next/secure-agents-with-the-einstein-trust-layer","accessed":"2026-10-08"},{"n":15,"title":"Salesforce achieves ISO 42001 certification for Agentforce","publisher":"Salesforce","url":"https://www.salesforce.com/blog/salesforce-iso-42001-agentforce-certification/","accessed":"2026-10-08"},{"n":16,"title":"SOC 2 Report - Salesforce Agentforce Operations","publisher":"Salesforce Compliance","url":"https://compliance.salesforce.com/en/documents/a00Kd00000zh1D6IAI","accessed":"2026-10-08"},{"n":17,"title":"Business Associate Addendum Restrictions","publisher":"Salesforce","url":"https://www.salesforce.com/company/legal/business-associate-addendum/","accessed":"2026-10-08"},{"n":18,"title":"Hyperforce: Public Cloud Infrastructure","publisher":"Salesforce","url":"https://www.salesforce.com/uk/hyperforce","accessed":"2026-10-08"},{"n":19,"title":"Salesforce deepens AI ties with OpenAI, Anthropic to power Agentforce platform","publisher":"Reuters (via Yahoo Finance)","url":"https://finance.yahoo.com/news/salesforce-deepens-ai-ties-openai-124533128.html","accessed":"2026-10-08"},{"n":20,"title":"Salesforce, Google comingle Agentforce 360, Gemini models","publisher":"Constellation Research","url":"https://www.constellationr.com/insights/news/salesforce-google-comingle-agentforce-360-gemini-models","accessed":"2026-10-08"},{"n":21,"title":"Salesforce Agentforce for CX evaluation","publisher":"G2","url":"https://ai.g2.com/evaluations/categories/customer-experience/salesforce-agentforce","accessed":"2026-10-08"},{"n":22,"title":"Salesforce Agentforce reviews","publisher":"G2","url":"https://www.g2.com/products/salesforce-agentforce/reviews","accessed":"2026-10-08"},{"n":23,"title":"Salesforce Agentforce reviews","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/salesforce-agentforce","accessed":"2026-10-08"},{"n":24,"title":"OpenTable customer story","publisher":"Salesforce","url":"https://www.salesforce.com/customer-stories/opentable/","accessed":"2026-10-08"},{"n":25,"title":"Reddit customer story","publisher":"Salesforce","url":"https://www.salesforce.com/customer-stories/reddit/","accessed":"2026-10-08"},{"n":26,"title":"Prompt injection and a $5 domain trick Salesforce Agentforce into leaking sales","publisher":"The Register","url":"https://www.theregister.com/2025/09/26/salesforce_agentforce_forceleak_attack/","accessed":"2026-10-08"},{"n":27,"title":"Salesforce's Agentforce Help Agent bets on pay-per-resolution: will enterprises trust the model?","publisher":"Futurum Group","url":"https://futurumgroup.com/insights/salesforces-agentforce-help-agent-bets-on-pay-per-resolution-will-enterprises-trust-the-model/","accessed":"2026-10-08"},{"n":28,"title":"Salesforce debuts Help Agent with pay-per-resolution AI","publisher":"CMSWire","url":"https://www.cmswire.com/contact-center/salesforce-debuts-help-agent-with-payperresolution-ai/","accessed":"2026-10-08"},{"n":29,"title":"G2 AI CX Agent Evaluations: General CX Leaderboard","publisher":"G2","url":"https://www.g2.com/categories/ai-agents/agent-evaluations","accessed":"2026-10-08"}]},{"id":"hubspot-customer-agent","category":"customer-support","name":"Breeze Customer Agent","vendor":"HubSpot","website":"https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent","rank":7,"score":7.2,"label":"Very good","criteria":{"tests":{"level":3,"weight":30,"why":"G2's views disagree: 3 of 14, 74/100 on the G2 Customer Experience agent evaluations; 9 of 9, 19 of 46 tasks passed on the G2 General CX leaderboard (G2 hands-on test, 46 tasks)."},"capability":{"level":4,"weight":20,"why":"It resolves conversations and takes CRM, Shopify and custom actions across chat, email, WhatsApp and Messenger, but voice is a beta limited to inbound calls."},"pricing":{"level":4,"weight":15,"why":"The $0.50-per-resolution price and the $0.01 credit rate are public, but you need a Professional or Enterprise seat and a one-time onboarding fee first."},"control":{"level":4,"weight":15,"why":"Batch testing, guidelines, configurable handoff rules and performance reports are built in, but no versioning or approval workflow is documented."},"trust":{"level":4,"weight":10,"why":"HubSpot has a SOC 2 Type II report that covers Breeze and offers EU, Canadian, Australian and US hosting, but lists no ISO 27001 or 42001 and uses data for its own models unless you opt out."},"evidence":{"level":3,"weight":10,"why":"Only four G2 reviews cover the agent itself and G2's hands-on test passed 19 of 46 tasks, though Service Hub rates 4.4 on G2 and Synergym publishes strong results."}},"verdict":"Buy it if you already run support in HubSpot and want a no-code agent you pay for only when it resolves a conversation. The catch is the entry ticket, a Professional or Enterprise subscription with onboarding fees, and an agent that still fails many policy-heavy tasks in independent testing.","status_note":null,"pricing":{"model":"per resolution","headline":"$0.50 per resolution (50 HubSpot Credits)","reference_cost_usd":500,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II","SOC 1 Type II","SOC 3"],"review":"https://bestaiagent.org/customer-support/hubspot-customer-agent","markdown":"https://bestaiagent.org/customer-support/hubspot-customer-agent.md","sources":[{"n":1,"title":"Customer Agent: your always-on support agent","publisher":"HubSpot","url":"https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent","accessed":"2026-10-08"},{"n":2,"title":"Service Hub pricing","publisher":"HubSpot","url":"https://www.hubspot.com/pricing/service","accessed":"2026-10-08"},{"n":3,"title":"HubSpot's Product & Services Catalog","publisher":"HubSpot","url":"https://legal.hubspot.com/hubspot-product-and-services-catalog","accessed":"2026-10-08"},{"n":4,"title":"Understand the customer agent","publisher":"HubSpot Knowledge Base","url":"https://knowledge.hubspot.com/customer-agent/understand-the-customer-agent","accessed":"2026-10-08"},{"n":5,"title":"Set up the customer agent","publisher":"HubSpot Knowledge Base","url":"https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent","accessed":"2026-10-08"},{"n":6,"title":"Deploy the customer agent to channels","publisher":"HubSpot Knowledge Base","url":"https://knowledge.hubspot.com/customer-agent/deploy-the-customer-agent-to-channels","accessed":"2026-10-08"},{"n":7,"title":"Set up Customer Agent Voice","publisher":"HubSpot Knowledge Base","url":"https://knowledge.hubspot.com/calling/set-up-customer-agent-voice","accessed":"2026-10-08"},{"n":8,"title":"Understand HubSpot Credits and billing","publisher":"HubSpot Knowledge Base","url":"https://knowledge.hubspot.com/account-management/understand-hubspot-credits-and-billing","accessed":"2026-10-08"},{"n":9,"title":"HubSpot moves to outcome-based pricing for some Breeze AI agents","publisher":"MarTech","url":"https://martech.org/hubspot-moves-to-outcome-based-pricing-for-some-breeze-ai-agents/","accessed":"2026-10-08"},{"n":10,"title":"HubSpot's Customer Agent Hits 70% Resolution Rate in 12 Months","publisher":"CX Today","url":"https://www.cxtoday.com/contact-center/hubspot-customer-agent-resolution-rate/","accessed":"2026-10-08"},{"n":11,"title":"HubSpot Customer Agent Resolves 72% of Support Tickets Without Human Escalation","publisher":"CX Today","url":"https://www.cxtoday.com/crm/hubspot-ai-agents-customer-agent-data-agent-cx-results/","accessed":"2026-10-08"},{"n":12,"title":"Synergym customer story","publisher":"HubSpot","url":"https://www.hubspot.com/case-studies/synergym-customer-agent","accessed":"2026-10-08"},{"n":13,"title":"HubSpot Breeze Customer Agent evaluation","publisher":"G2","url":"https://ai.g2.com/evaluations/categories/customer-experience/hubspot-breeze-customer-agent","accessed":"2026-10-08"},{"n":14,"title":"HubSpot Service Hub reviews","publisher":"G2","url":"https://www.g2.com/products/hubspot-service-hub/reviews","accessed":"2026-10-08"},{"n":15,"title":"HubSpot Trust Center","publisher":"HubSpot","url":"https://trust.hubspot.com/","accessed":"2026-10-08"},{"n":16,"title":"AI Trust","publisher":"HubSpot","url":"https://www.hubspot.com/ai-trust","accessed":"2026-10-08"},{"n":17,"title":"HubSpot AI cloud infrastructure frequently asked questions","publisher":"HubSpot Knowledge 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publish results with numbers."}},"verdict":"Decagon fits enterprise support teams that want CX staff to write and tune agent logic in plain language, with engineering-grade testing and versioning. The catch: pricing is quote-only and the independent review base is still small.","status_note":null,"pricing":{"model":"per conversation","headline":"Quote only (per conversation or per resolution)","reference_cost_usd":null,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","PCI"],"review":"https://bestaiagent.org/customer-support/decagon","markdown":"https://bestaiagent.org/customer-support/decagon.md","sources":[{"n":1,"title":"Decagon homepage","publisher":"Decagon","url":"https://decagon.ai/","accessed":"2026-10-08"},{"n":2,"title":"Pricing AI agents: per conversation vs. per resolution","publisher":"Decagon","url":"https://decagon.ai/resources/pricing-ai-agents","accessed":"2026-10-08"},{"n":3,"title":"Products for Conversational AI","publisher":"Decagon","url":"https://decagon.ai/product/overview","accessed":"2026-10-08"},{"n":4,"title":"Voice AI for Customer 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The catch is price: nothing is published, and you pay per outcome on terms negotiated contract by contract.","status_note":null,"pricing":{"model":"per resolution","headline":"Quote only (outcome-based)","reference_cost_usd":null,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 42001","PCI DSS Level 1","FedRAMP High","CSA STAR","AIUC-1"],"review":"https://bestaiagent.org/customer-support/sierra","markdown":"https://bestaiagent.org/customer-support/sierra.md","sources":[{"n":1,"title":"Sierra homepage","publisher":"Sierra","url":"https://sierra.ai/","accessed":"2026-10-08"},{"n":2,"title":"Outcome-based pricing for AI agents","publisher":"Sierra","url":"https://sierra.ai/blog/outcome-based-pricing-for-ai-agents","accessed":"2026-10-08"},{"n":3,"title":"Trust and reliability","publisher":"Sierra","url":"https://sierra.ai/product/trust-and-reliability","accessed":"2026-10-08"},{"n":4,"title":"Sierra earns AIUC-1 certification after independent audit","publisher":"Unite.AI","url":"https://www.unite.ai/sierra-earns-aiuc-1-certification-after-independent-audit/","accessed":"2026-10-08"},{"n":5,"title":"Agent Studio","publisher":"Sierra","url":"https://sierra.ai/product/agent-studio","accessed":"2026-10-08"},{"n":6,"title":"Simulations: the secret behind every great agent","publisher":"Sierra","url":"https://sierra.ai/blog/simulations-the-secret-behind-every-great-agent","accessed":"2026-10-08"},{"n":7,"title":"Agent Studio 2.0: from technology to product","publisher":"Sierra","url":"https://sierra.ai/blog/agent-studio-2-0","accessed":"2026-10-08"},{"n":8,"title":"Insights","publisher":"Sierra","url":"https://sierra.ai/product/insights","accessed":"2026-10-08"},{"n":9,"title":"Product overview","publisher":"Sierra","url":"https://sierra.ai/product","accessed":"2026-10-08"},{"n":10,"title":"Channels","publisher":"Sierra","url":"https://sierra.ai/product/channels","accessed":"2026-10-08"},{"n":11,"title":"Meet your agent","publisher":"Sierra","url":"https://sierra.ai/product/meet-your-agent","accessed":"2026-10-08"},{"n":12,"title":"Industry first: PCI-compliant agents","publisher":"Sierra","url":"https://sierra.ai/blog/payments","accessed":"2026-10-08"},{"n":13,"title":"Constellation of models: the architecture powering Sierra's agents","publisher":"Sierra","url":"https://sierra.ai/blog/constellation-of-models","accessed":"2026-10-08"},{"n":14,"title":"Data Processing Addendum (last updated July 8, 2026)","publisher":"Sierra","url":"https://sierra.ai/legal/u/data-processing-addendum","accessed":"2026-10-08"},{"n":15,"title":"Customers","publisher":"Sierra","url":"https://sierra.ai/customers","accessed":"2026-10-08"},{"n":16,"title":"Sierra hits $100M ARR milestone in 7 quarters","publisher":"Sierra","url":"https://sierra.ai/blog/100m-arr","accessed":"2026-10-08"},{"n":17,"title":"Sierra raises $950M as the race to own enterprise AI gets serious","publisher":"TechCrunch","url":"https://techcrunch.com/2026/05/04/sierra-raises-950m-as-the-race-to-own-enterprise-ai-gets-serious/","accessed":"2026-10-08"},{"n":18,"title":"Sierra Reviews","publisher":"G2","url":"https://www.g2.com/products/sierra/reviews","accessed":"2026-10-08"},{"n":19,"title":"Sierra reviews","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/sierra-938658240","accessed":"2026-10-08"},{"n":20,"title":"Sierra AI Review 2026: Pricing, Ratings and Who It Suits","publisher":"Macha","url":"https://www.getmacha.com/blog/sierra-ai-complete-guide","accessed":"2026-10-08"},{"n":21,"title":"Sierra AI pricing","publisher":"Quiq","url":"https://quiq.com/blog/sierra-ai-pricing/","accessed":"2026-10-08"},{"n":22,"title":"Agent SDK","publisher":"Sierra","url":"https://sierra.ai/product/agent-sdk","accessed":"2026-10-08"},{"n":23,"title":"Sierra Summit 2026: Bring us your hardest problems","publisher":"Sierra","url":"https://sierra.ai/blog/summit-recap-2026","accessed":"2026-10-08"},{"n":24,"title":"G2 AI CX Agent Evaluations: General CX Leaderboard","publisher":"G2","url":"https://www.g2.com/categories/ai-agents/agent-evaluations","accessed":"2026-10-08"}]},{"id":"ada","category":"customer-support","name":"Ada","vendor":"Ada","website":"https://www.ada.cx/","rank":10,"score":6.9,"label":"Good","criteria":{"tests":{"level":2,"weight":30,"why":"G2 has not published a hands-on test of this agent."},"capability":{"level":5,"weight":20,"why":"It takes actions in business systems through API, code and MCP tools on chat, email and voice in 60 languages."},"pricing":{"level":2,"weight":15,"why":"No prices are published; 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The catch is price: nothing is published, and buyer data puts the median contract at $72,000 a year.","status_note":null,"pricing":{"model":"per conversation","headline":"Quote only","reference_cost_usd":null,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II","SOC 3","PCI DSS","AIUC-1"],"review":"https://bestaiagent.org/customer-support/ada","markdown":"https://bestaiagent.org/customer-support/ada.md","sources":[{"n":1,"title":"Ada homepage","publisher":"Ada","url":"https://www.ada.cx/","accessed":"2026-10-08"},{"n":2,"title":"AI Customer Service Platform for Enterprise CX","publisher":"Ada","url":"https://www.ada.cx/platform/","accessed":"2026-10-08"},{"n":3,"title":"Ada Doubles YoY Growth as Demand for Agentic Customer Service 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The catch: every session bills whether or not the AI resolves it, and G2's hands-on test ranked it 8th of 9 agents.","status_note":null,"pricing":{"model":"per conversation","headline":"$0.49 per session ($49 per 100)","reference_cost_usd":490,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type 2","ISO 27001","ISO 27701"],"review":"https://bestaiagent.org/customer-support/freddy-ai-agent","markdown":"https://bestaiagent.org/customer-support/freddy-ai-agent.md","sources":[{"n":1,"title":"Freshdesk pricing","publisher":"Freshworks","url":"https://www.freshworks.com/freshdesk/pricing/","accessed":"2026-10-08"},{"n":2,"title":"Freshdesk Omni pricing","publisher":"Freshworks","url":"https://www.freshworks.com/freshdesk/omni/pricing/","accessed":"2026-10-08"},{"n":3,"title":"Purchase and Manage Freddy AI Add-ons in Freshdesk","publisher":"Freshworks","url":"https://support.freshdesk.com/support/solutions/articles/50000011515-manage-freddy-ai-add-ons","accessed":"2026-10-08"},{"n":4,"title":"Freddy AI Agent session FAQs","publisher":"Freshworks","url":"https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-sessions-faqs","accessed":"2026-10-08"},{"n":5,"title":"Freddy AI Agent: Smart, Secure & Autonomous Customer Support","publisher":"Freshworks","url":"https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/","accessed":"2026-10-08"},{"n":6,"title":"Freddy AI Agent Studio: Configure, Automate, and Scale with AI","publisher":"Freshworks","url":"https://support.freshdesk.com/support/solutions/articles/50000011711-freddy-ai-agent-studio-configure-automate-and-scale-with-ai","accessed":"2026-10-08"},{"n":7,"title":"AI Agent Setup and Configuration in Freshdesk","publisher":"Freshworks","url":"https://support.freshdesk.com/support/solutions/articles/50000011519-set-up-ai-agent","accessed":"2026-10-08"},{"n":8,"title":"Advanced AI Agent Settings Configuration in Freshdesk","publisher":"Freshworks","url":"https://support.freshdesk.com/support/solutions/articles/50000011719","accessed":"2026-10-08"},{"n":9,"title":"Monitor and Analyze AI Agent Performance Metrics in Freshdesk","publisher":"Freshworks","url":"https://support.freshdesk.com/support/solutions/articles/50000011716-monitor-ai-agent-performance","accessed":"2026-10-08"},{"n":10,"title":"What is Freshdesk Omni? 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The catch is quote-only pricing, a high data bar to qualify, and a roadmap now set by Zendesk.","status_note":"Zendesk completed its acquisition of Forethought on March 26, 2026; it is now sold as Forethought AI agents by Zendesk, both as a Zendesk add-on and standalone for other platforms.","pricing":{"model":"platform fee + usage","headline":"Quote only","reference_cost_usd":null,"reference_cost_means":"what you would pay for about 1,000 AI-handled conversations a month, using public prices only"},"certifications":["SOC 2 Type II"],"review":"https://bestaiagent.org/customer-support/forethought","markdown":"https://bestaiagent.org/customer-support/forethought.md","sources":[{"n":1,"title":"Zendesk Completes Acquisition of Forethought","publisher":"Zendesk","url":"https://www.zendesk.com/newsroom/articles/zendesk-completes-forethought-acquisition/","accessed":"2026-10-08"},{"n":2,"title":"Zendesk to acquire 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The catch is billing: since June 2026 every plan meters AI credits per token, and heavy agent users can pay well above the seat price.","status_note":"Copilot coding agent was renamed Copilot cloud agent in April 2026, and since June 1, 2026 every Copilot plan bills by usage in GitHub AI Credits.","pricing":{"model":"per seat + usage","headline":"$19 per seat (Business) with 1,900 AI credits; extra usage at $0.01 per credit","reference_cost_usd":39,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 42001","SOC 1","SOC 3","CSA STAR Level 2","TISAX"],"review":"https://bestaiagent.org/coding-agents/github-copilot-agent","markdown":"https://bestaiagent.org/coding-agents/github-copilot-agent.md","sources":[{"n":1,"title":"GitHub Copilot · Plans & 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diff review and pull-request delivery, checkpoints, and managed settings with Enterprise audit logs."},"trust":{"level":5,"weight":15,"why":"Anthropic holds SOC 2 Type II, ISO 27001 and ISO 42001, offers zero data retention to qualified Enterprise accounts, and doesn't train on commercial data by default."},"evidence":{"level":5,"weight":15,"why":"Claude Code ranks first on the independent Terminal-Bench 4.0 leaderboard, scores 4.7 on G2 and Gartner Peer Insights, and Ramp and Pictet publish named results."}},"verdict":"Claude Code suits developers and engineering teams who want one agent across terminal, IDE, desktop, web and Slack, with fine-grained permission controls and the top score on Terminal-Bench 4.0. The catch is unpredictable usage: plan limits aren't published as numbers, and Anthropic puts typical enterprise spend at $150 to $250 per developer per month.","status_note":null,"pricing":{"model":"per seat + usage","headline":"From $20/month (Pro); Max $100-$200; Enterprise $20/seat plus API usage","reference_cost_usd":100,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 42001"],"review":"https://bestaiagent.org/coding-agents/claude-code","markdown":"https://bestaiagent.org/coding-agents/claude-code.md","sources":[{"n":1,"title":"Claude Code","publisher":"Anthropic","url":"https://claude.com/product/claude-code","accessed":"2026-10-08"},{"n":2,"title":"Plans & Pricing","publisher":"Anthropic","url":"https://claude.com/pricing","accessed":"2026-10-08"},{"n":3,"title":"What is the Max plan?","publisher":"Claude Help 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retention","publisher":"Claude Code Docs","url":"https://code.claude.com/docs/en/zero-data-retention","accessed":"2026-10-08"},{"n":17,"title":"What certifications has Anthropic obtained?","publisher":"Claude Help Center","url":"https://support.claude.com/en/articles/10015870","accessed":"2026-10-08"},{"n":18,"title":"Ramp customer story","publisher":"Anthropic","url":"https://claude.com/customers/ramp","accessed":"2026-10-08"},{"n":19,"title":"Pictet turns weeks of work into hours with Claude Code","publisher":"Anthropic","url":"https://claude.com/customers/pictet","accessed":"2026-10-08"},{"n":20,"title":"Terminal-Bench 4.0 leaderboard","publisher":"Terminal-Bench","url":"https://www.tbench.ai/","accessed":"2026-10-08"},{"n":21,"title":"Claude Code Reviews","publisher":"G2","url":"https://www.g2.com/products/anthropic-claude-code/reviews","accessed":"2026-10-08"},{"n":22,"title":"Claude Code Reviews & Ratings","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/claude-code","accessed":"2026-10-08"},{"n":23,"title":"Claude Code","publisher":"Capterra","url":"https://www.capterra.com/p/10050088/Claude-Code/","accessed":"2026-10-08"},{"n":24,"title":"Claude Code","publisher":"TrustRadius","url":"https://www.trustradius.com/products/claude-code","accessed":"2026-10-08"},{"n":25,"title":"Anthropic unveils new rate limits to curb Claude Code power users","publisher":"TechCrunch","url":"https://techcrunch.com/2025/07/28/anthropic-unveils-new-rate-limits-to-curb-claude-code-power-users/","accessed":"2026-10-08"},{"n":26,"title":"Anthropic accidentally leaks Claude Code source via packaging error, no customer data exposed","publisher":"teiss","url":"https://www.teiss.co.uk/news/anthropic-accidentally-leaks-claude-code-source-via-packaging-error-no-customer-data-exposed-17303","accessed":"2026-10-08"}]},{"id":"cursor","category":"coding-agents","name":"Cursor","vendor":"Anysphere (SpaceX)","website":"https://cursor.com/","rank":3,"score":9.3,"label":"Outstanding","criteria":{"capability":{"level":5,"weight":30,"why":"The agent edits, runs commands and checkpoints locally, and cloud agents in isolated VMs build, test, span repositories, use MCP servers and open merge-ready pull requests."},"pricing":{"level":4,"weight":20,"why":"Every plan price and per-token overage rate is public, but included usage is described as extended or generous rather than in numbers."},"control":{"level":5,"weight":20,"why":"Run Modes offer allowlists, a classifier or full auto with sandboxed shell commands, checkpoints undo agent edits, cloud work arrives as pull requests, and Enterprise adds access controls and audit logs."},"trust":{"level":4,"weight":15,"why":"Cursor holds SOC 2 Type II, ISO 27001 and ISO 42001 and offers zero data retention under Privacy Mode, but Privacy Mode is only on by default for Enterprise."},"evidence":{"level":5,"weight":15,"why":"Cursor scores 4.6 from 323 G2 reviews and 4.6 from 100 Gartner ratings, and names customers such as Stripe, Coinbase and Brex."}},"verdict":"Cursor suits developers and teams that want a fast local agent plus parallel cloud agents that hand back tested pull requests. The catch is cost and change: heavy agent use runs $60 to $200 or more a month, and after the SpaceX takeover OpenAI plans to pull its models on November 12, 2026.","status_note":"SpaceX completed its $60 billion acquisition of Cursor maker Anysphere on August 14, 2026, and OpenAI plans to end Cursor's access to its models on November 12, 2026.","pricing":{"model":"per seat + usage","headline":"From $20/month (Pro); Teams $40 per user/month; extra usage at model API rates","reference_cost_usd":60,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 42001","AIUC-1"],"review":"https://bestaiagent.org/coding-agents/cursor","markdown":"https://bestaiagent.org/coding-agents/cursor.md","sources":[{"n":1,"title":"Pricing","publisher":"Cursor","url":"https://cursor.com/pricing","accessed":"2026-10-08"},{"n":2,"title":"Models & Pricing","publisher":"Cursor Docs","url":"https://cursor.com/docs/models-and-pricing","accessed":"2026-10-08"},{"n":3,"title":"Team Pricing","publisher":"Cursor Docs","url":"https://cursor.com/docs/account/teams/pricing","accessed":"2026-10-08"},{"n":4,"title":"Cloud Agents","publisher":"Cursor Docs","url":"https://cursor.com/docs/cloud-agent","accessed":"2026-10-08"},{"n":5,"title":"Cursor Agent","publisher":"Cursor Docs","url":"https://cursor.com/docs/agent/overview","accessed":"2026-10-08"},{"n":6,"title":"Run Modes","publisher":"Cursor Docs","url":"https://cursor.com/docs/agent/security/run-modes","accessed":"2026-10-08"},{"n":7,"title":"Agent Security","publisher":"Cursor Docs","url":"https://cursor.com/docs/agent/security","accessed":"2026-10-08"},{"n":8,"title":"Security","publisher":"Cursor","url":"https://cursor.com/security","accessed":"2026-10-08"},{"n":9,"title":"Privacy and Data Governance","publisher":"Cursor Docs","url":"https://cursor.com/docs/enterprise/privacy-and-data-governance","accessed":"2026-10-08"},{"n":10,"title":"Data Use & Privacy Overview","publisher":"Cursor","url":"https://cursor.com/data-use","accessed":"2026-10-08"},{"n":11,"title":"Compliance and Monitoring","publisher":"Cursor Docs","url":"https://cursor.com/docs/enterprise/compliance-and-monitoring","accessed":"2026-10-08"},{"n":12,"title":"Cursor Documentation index (integrations: JetBrains, Xcode, Slack, Microsoft Teams, Jira, Linear, Notion, GitHub, GitLab, Azure DevOps, Bitbucket)","publisher":"Cursor Docs","url":"https://cursor.com/docs/llms.txt","accessed":"2026-10-08"},{"n":13,"title":"Customers","publisher":"Cursor","url":"https://cursor.com/customers","accessed":"2026-10-08"},{"n":14,"title":"Cursor for Enterprise","publisher":"Cursor","url":"https://cursor.com/enterprise","accessed":"2026-10-08"},{"n":15,"title":"Nokia analyzes 50M+ lines of code in two weeks with Cursor","publisher":"Cursor","url":"https://cursor.com/blog/nokia","accessed":"2026-10-08"},{"n":16,"title":"Cursor is now a part of SpaceX","publisher":"Cursor","url":"https://cursor.com/blog/joining-spacex","accessed":"2026-10-08"},{"n":17,"title":"SpaceX to acquire Cursor for $60B in stock, days after blockbuster IPO","publisher":"TechCrunch","url":"https://techcrunch.com/2026/06/16/spacex-to-acquire-cursor-for-60b-in-stock-days-after-blockbuster-ipo/","accessed":"2026-10-08"},{"n":18,"title":"OpenAI to end model access to Cursor after acquisition by Elon Musk's SpaceX","publisher":"CNBC","url":"https://www.cnbc.com/2026/08/29/openai-cursor-spacex-model-access.html","accessed":"2026-10-08"},{"n":19,"title":"Cursor admits its new coding model was built on top of Moonshot AI's Kimi","publisher":"TechCrunch","url":"https://techcrunch.com/2026/03/22/cursor-admits-its-new-coding-model-was-built-on-top-of-moonshot-ais-kimi/","accessed":"2026-10-08"},{"n":20,"title":"Cursor capitalizes on GitHub frustration, launches rival hosting platform","publisher":"TechCrunch","url":"https://techcrunch.com/2026/08/18/cursor-capitalizes-on-github-frustration-launches-rival-hosting-platform/","accessed":"2026-10-08"},{"n":21,"title":"JetBrains","publisher":"Cursor Docs","url":"https://cursor.com/docs/integrations/jetbrains","accessed":"2026-10-08"},{"n":22,"title":"Cursor Reviews","publisher":"G2","url":"https://www.g2.com/products/cursor/reviews","accessed":"2026-10-08"},{"n":23,"title":"Cursor Reviews & Ratings (Enterprise AI Coding Agents)","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/cursor?marketSeoName=enterprise-ai-coding-agents","accessed":"2026-10-08"}]},{"id":"factory","category":"coding-agents","name":"Factory (Droids)","vendor":"Factory","website":"https://factory.com/","rank":4,"score":9.3,"label":"Outstanding","criteria":{"capability":{"level":5,"weight":30,"why":"Droids plan, edit, run tests and open pull requests from the CLI, IDEs, Slack, Linear and CI, work locally or on cloud Droid Computers, and extend through MCP."},"pricing":{"level":4,"weight":20,"why":"Pro, Plus, Max and Teams prices are public, but usage tiers are described only as about 5x or 10x Pro and Business and Enterprise are quote-only."},"control":{"level":5,"weight":20,"why":"Autonomy levels with allow/ask/block rules, an OS-level sandbox, IDE diffs and PR review, a rewind that restores files, and org-wide maximum autonomy plus audit logs are all documented."},"trust":{"level":5,"weight":15,"why":"SOC 2 Type II, ISO 27001 and ISO 42001 reports are published, zero data retention comes with Business plans, and Factory says customer code is not used for training."},"evidence":{"level":4,"weight":15,"why":"Droid placed 10th of 142 on Terminal-Bench 2.0 but as an unverified submission, G2 shows 4.5 from only 37 reviews, and named customers include Nvidia and Adobe."}},"verdict":"Factory suits engineering organisations that want one governed agent across laptops, CI, chat tools and cloud machines, with strong compliance and free choice of model. The catch is opaque usage: plans meter work through rolling rate limits and model multipliers rather than published token counts, and Business and Enterprise pricing is quote-only.","status_note":null,"pricing":{"model":"per seat + usage","headline":"$20/month Pro; Teams $60/month + $40 per seat","reference_cost_usd":20,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 42001"],"review":"https://bestaiagent.org/coding-agents/factory","markdown":"https://bestaiagent.org/coding-agents/factory.md","sources":[{"n":1,"title":"Factory: agent-native software development","publisher":"Factory","url":"https://factory.com/","accessed":"2026-10-08"},{"n":2,"title":"Pricing","publisher":"Factory","url":"https://factory.com/pricing","accessed":"2026-10-08"},{"n":3,"title":"Individual Plans","publisher":"Factory Docs","url":"https://docs.factory.com/pricing/individuals","accessed":"2026-10-08"},{"n":4,"title":"Organization Plans","publisher":"Factory Docs","url":"https://docs.factory.com/pricing/organizations","accessed":"2026-10-08"},{"n":5,"title":"Available Models","publisher":"Factory Docs","url":"https://docs.factory.com/models","accessed":"2026-10-08"},{"n":6,"title":"Autonomy Level","publisher":"Factory Docs","url":"https://docs.factory.com/autonomy-and-safety/auto-run","accessed":"2026-10-08"},{"n":7,"title":"Sandbox","publisher":"Factory Docs","url":"https://docs.factory.com/autonomy-and-safety/sandbox","accessed":"2026-10-08"},{"n":8,"title":"IDE Integrations","publisher":"Factory Docs","url":"https://docs.factory.com/ide-integrations","accessed":"2026-10-08"},{"n":9,"title":"Remote Delegations","publisher":"Factory Docs","url":"https://docs.factory.com/remote-delegations/index","accessed":"2026-10-08"},{"n":10,"title":"Droid Computers","publisher":"Factory Docs","url":"https://docs.factory.com/droid-computers/overview","accessed":"2026-10-08"},{"n":11,"title":"Automated Code Review","publisher":"Factory Docs","url":"https://docs.factory.com/software-factory/code-review-ci","accessed":"2026-10-08"},{"n":12,"title":"Model Context Protocol (MCP)","publisher":"Factory Docs","url":"https://docs.factory.com/harness/mcp","accessed":"2026-10-08"},{"n":13,"title":"Full Changelog","publisher":"Factory Docs","url":"https://docs.factory.com/changelog/release-notes","accessed":"2026-10-08"},{"n":14,"title":"Factory for Enterprise","publisher":"Factory Docs","url":"https://docs.factory.com/enterprise/index","accessed":"2026-10-08"},{"n":15,"title":"Data Flows & Privacy","publisher":"Factory Docs","url":"https://docs.factory.com/enterprise/privacy-and-data-flows","accessed":"2026-10-08"},{"n":16,"title":"Compliance & Audit","publisher":"Factory Docs","url":"https://docs.factory.com/enterprise/compliance-audit-and-monitoring","accessed":"2026-10-08"},{"n":17,"title":"Telemetry & Analytics","publisher":"Factory Docs","url":"https://docs.factory.com/enterprise/telemetry/index","accessed":"2026-10-08"},{"n":18,"title":"Factory Trust Center","publisher":"Factory","url":"https://trust.factory.com/","accessed":"2026-10-08"},{"n":19,"title":"Security","publisher":"Factory","url":"https://factory.com/security","accessed":"2026-10-08"},{"n":20,"title":"Factory raises $200M at $5B valuation","publisher":"Factory","url":"https://factory.com/news/5-billion-valuation","accessed":"2026-10-08"},{"n":21,"title":"Series C","publisher":"Factory","url":"https://factory.com/news/series-c","accessed":"2026-10-08"},{"n":22,"title":"Factory Router cuts inference costs by 63%","publisher":"Factory","url":"https://factory.com/news/factory-router-inference-savings","accessed":"2026-10-08"},{"n":23,"title":"Factory Raises $200M as It Builds Agents Across the Software Lifecycle","publisher":"DevOps.com","url":"https://devops.com/factory-raises-200m-as-it-builds-agents-across-the-software-lifecycle/","accessed":"2026-10-08"},{"n":24,"title":"Terminal-Bench 2.0 Leaderboard","publisher":"Terminal-Bench (tbench.ai)","url":"https://www.tbench.ai/leaderboard/terminal-bench/2.0","accessed":"2026-10-08"},{"n":25,"title":"Factory AI Reviews","publisher":"G2","url":"https://www.g2.com/products/factory-ai/reviews","accessed":"2026-10-08"}]},{"id":"openai-codex","category":"coding-agents","name":"OpenAI Codex","vendor":"OpenAI","website":"https://openai.com/codex/","rank":5,"score":9.2,"label":"Outstanding","criteria":{"capability":{"level":5,"weight":30,"why":"Codex edits, runs commands and tests locally inside a sandbox and in cloud tasks that end in a pull request, and extends through MCP and subagents."},"pricing":{"level":4,"weight":20,"why":"Plan prices and per-model usage ranges are public, but Enterprise is quote-only and credit prices sit on separate rate cards."},"control":{"level":4,"weight":20,"why":"Approval modes, an OS-level sandbox, diff review and admin-enforced requirements with Compliance API audit records are documented, but there is no built-in checkpoint or undo."},"trust":{"level":5,"weight":15,"why":"OpenAI lists SOC 2 Type 2 and ISO 27001 and 42001 for ChatGPT Enterprise and the API, supports ZDR and data residency controls, and doesn't train on business data by default."},"evidence":{"level":5,"weight":15,"why":"Codex ties for third on the independent Terminal-Bench 4.0 leaderboard, holds 4.5 from 48 Gartner Peer Insights reviews, and OpenAI names Cisco, Rakuten and Instacart as users."}},"verdict":"Codex suits teams already paying for ChatGPT that want one agent across the terminal, IDE and cloud, with published per-model usage ranges and strong admin controls. The catch is churn and missing undo: Codex now lives inside ChatGPT, GPT-5.5 leaves on October 14, 2026, and you keep your own Git checkpoints to roll back its edits.","status_note":"Codex now runs as a mode in the ChatGPT desktop app and shares usage limits with ChatGPT Work, and GPT-5.5 retires from Codex on October 14, 2026.","pricing":{"model":"per seat + usage","headline":"Included in ChatGPT: Plus $20/month, Pro from $100, Business $20-$25 per user","reference_cost_usd":100,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 27017","ISO 27018","ISO 27701","ISO 42001","CSA STAR","PCI DSS"],"review":"https://bestaiagent.org/coding-agents/openai-codex","markdown":"https://bestaiagent.org/coding-agents/openai-codex.md","sources":[{"n":1,"title":"Pricing","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/pricing","accessed":"2026-10-08"},{"n":2,"title":"Codex CLI","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/codex/cli","accessed":"2026-10-08"},{"n":3,"title":"Codex IDE extension","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/codex/ide","accessed":"2026-10-08"},{"n":4,"title":"Codex Cloud","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/cloud","accessed":"2026-10-08"},{"n":5,"title":"ChatGPT desktop app","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/app","accessed":"2026-10-08"},{"n":6,"title":"Agent approvals & security","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/agent-approvals-security","accessed":"2026-10-08"},{"n":7,"title":"Sandbox","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/sandboxing","accessed":"2026-10-08"},{"n":8,"title":"Permissions","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/permission-modes","accessed":"2026-10-08"},{"n":9,"title":"Command line options and slash commands","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/developer-commands","accessed":"2026-10-08"},{"n":10,"title":"Review GitHub pull requests with Codex","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/third-party/github","accessed":"2026-10-08"},{"n":11,"title":"Use ChatGPT in Slack","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/third-party/slack","accessed":"2026-10-08"},{"n":12,"title":"Use Codex in Linear","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/third-party/linear","accessed":"2026-10-08"},{"n":13,"title":"Model Context Protocol","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/extend/mcp","accessed":"2026-10-08"},{"n":14,"title":"Models","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/models","accessed":"2026-10-08"},{"n":15,"title":"Use ChatGPT Work and Codex with Amazon Bedrock","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/amazon-bedrock","accessed":"2026-10-08"},{"n":16,"title":"Agent Security","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/enterprise/agent-security","accessed":"2026-10-08"},{"n":17,"title":"Managed configuration","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/enterprise/managed-configuration","accessed":"2026-10-08"},{"n":18,"title":"Workspace analytics","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/enterprise/workspace-analytics","accessed":"2026-10-08"},{"n":19,"title":"Compliance API and audit events","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/enterprise/compliance-api","accessed":"2026-10-08"},{"n":20,"title":"ChatGPT Work Overview","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/enterprise/chatgpt-work-overview","accessed":"2026-10-08"},{"n":21,"title":"Open Source","publisher":"OpenAI (ChatGPT docs)","url":"https://learn.chatgpt.com/docs/open-source","accessed":"2026-10-08"},{"n":22,"title":"OpenAI Trust Portal","publisher":"OpenAI","url":"https://trust.openai.com/","accessed":"2026-10-08"},{"n":23,"title":"Codex is now generally available","publisher":"OpenAI","url":"https://openai.com/index/codex-now-generally-available/","accessed":"2026-10-08"},{"n":24,"title":"Scaling Codex to enterprises worldwide","publisher":"OpenAI","url":"https://openai.com/index/scaling-codex-to-enterprises-worldwide/","accessed":"2026-10-08"},{"n":25,"title":"Terminal-Bench 4.0 leaderboard","publisher":"Terminal-Bench","url":"https://www.tbench.ai/","accessed":"2026-10-08"},{"n":26,"title":"Codex Reviews","publisher":"G2","url":"https://www.g2.com/products/openai-codex/reviews","accessed":"2026-10-08"},{"n":27,"title":"Codex Reviews & Ratings","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/codex","accessed":"2026-10-08"},{"n":28,"title":"OpenAI launches Codex, an AI coding agent, in ChatGPT","publisher":"TechCrunch","url":"https://techcrunch.com/2025/05/16/openai-launches-codex-an-ai-coding-agent-in-chatgpt/","accessed":"2026-10-08"},{"n":29,"title":"OpenAI upgrades Codex with a new version of GPT-5","publisher":"TechCrunch","url":"https://techcrunch.com/2025/09/15/openai-upgrades-codex-with-a-new-version-of-gpt-5/","accessed":"2026-10-08"}]},{"id":"kiro","category":"coding-agents","name":"Kiro","vendor":"Amazon Web Services","website":"https://kiro.dev/","rank":6,"score":9,"label":"Outstanding","criteria":{"capability":{"level":5,"weight":30,"why":"Kiro plans, edits, runs commands and tests locally in the IDE and CLI, and in Kiro Web's autonomous mode works in a cloud sandbox, opens pull requests and extends through MCP and Powers."},"pricing":{"level":4,"weight":20,"why":"Every self-serve plan, credit allowance and the $0.04 overage are public, but a credit has no fixed size per task and enterprise deals go through AWS sales."},"control":{"level":5,"weight":20,"why":"Autopilot and supervised modes, a trusted-command allow-list, protected paths, checkpoints, a sandboxed PR-only cloud agent, and org-level model and MCP policies with prompt logs and CloudTrail."},"trust":{"level":3,"weight":15,"why":"ISO 27001 within AWS scope, HIPAA eligibility and a no-training rule for identity-center users are documented, but no SOC 2 report is named, there is no zero-retention option, and personal plans can feed training unless you opt out."},"evidence":{"level":5,"weight":15,"why":"Kiro holds 4.7 from 356 ratings on Gartner Peer Insights in the Enterprise AI Coding Agents market, and Rehrig Pacific is a named customer with a published case study."}},"verdict":"Kiro suits teams, especially AWS shops, that want a spec-first agent across IDE, CLI and cloud with enterprise governance built in. The catch is metering and data use: work is billed in credits that vary by task and model, and personal plans share content for service improvement unless you opt out.","status_note":"Kiro CLI replaced the Amazon Q Developer CLI in November 2025, and existing Q Developer subscriptions carry over.","pricing":{"model":"credits","headline":"$20/month for 1,000 credits; extra credits $0.04 each","reference_cost_usd":20,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["ISO 27001","HIPAA eligible"],"review":"https://bestaiagent.org/coding-agents/kiro","markdown":"https://bestaiagent.org/coding-agents/kiro.md","sources":[{"n":1,"title":"Pricing - Kiro","publisher":"Kiro (AWS)","url":"https://kiro.dev/pricing/","accessed":"2026-10-08"},{"n":2,"title":"Kiro: Move beyond AI coding to agentic engineering","publisher":"Kiro (AWS)","url":"https://kiro.dev/","accessed":"2026-10-08"},{"n":3,"title":"Enterprise - Kiro","publisher":"Kiro (AWS)","url":"https://kiro.dev/enterprise/","accessed":"2026-10-08"},{"n":4,"title":"Kiro FAQs","publisher":"Kiro (AWS)","url":"https://kiro.dev/faq/","accessed":"2026-10-08"},{"n":5,"title":"Privacy and security","publisher":"Kiro Docs","url":"https://kiro.dev/docs/privacy-and-security/","accessed":"2026-10-08"},{"n":6,"title":"Data protection","publisher":"Kiro Docs","url":"https://kiro.dev/docs/privacy-and-security/data-protection/","accessed":"2026-10-08"},{"n":7,"title":"Compliance validation for Kiro","publisher":"Kiro Docs","url":"https://kiro.dev/docs/privacy-and-security/compliance-validation/","accessed":"2026-10-08"},{"n":8,"title":"Kiro Web","publisher":"Kiro Docs","url":"https://kiro.dev/docs/web/","accessed":"2026-10-08"},{"n":9,"title":"Autonomous mode","publisher":"Kiro Docs","url":"https://kiro.dev/docs/web/autonomous-mode/","accessed":"2026-10-08"},{"n":10,"title":"Sandbox","publisher":"Kiro Docs","url":"https://kiro.dev/docs/web/sandbox/","accessed":"2026-10-08"},{"n":11,"title":"GitHub (Kiro Web)","publisher":"Kiro Docs","url":"https://kiro.dev/docs/web/github/","accessed":"2026-10-08"},{"n":12,"title":"Headless mode","publisher":"Kiro Docs","url":"https://kiro.dev/docs/cli/headless/","accessed":"2026-10-08"},{"n":13,"title":"Agent Client Protocol (ACP)","publisher":"Kiro Docs","url":"https://kiro.dev/docs/cli/acp/","accessed":"2026-10-08"},{"n":14,"title":"Kiro Crew quick start","publisher":"Kiro Docs","url":"https://kiro.dev/docs/crew/","accessed":"2026-10-08"},{"n":15,"title":"Governance","publisher":"Kiro Docs","url":"https://kiro.dev/docs/enterprise/governance/","accessed":"2026-10-08"},{"n":16,"title":"Monitoring and tracking","publisher":"Kiro Docs","url":"https://kiro.dev/docs/enterprise/monitor-and-track/","accessed":"2026-10-08"},{"n":17,"title":"Supported regions","publisher":"Kiro Docs","url":"https://kiro.dev/docs/enterprise/supported-regions/","accessed":"2026-10-08"},{"n":18,"title":"Upgrading from Amazon Q Developer CLI","publisher":"Kiro Docs","url":"https://kiro.dev/docs/upgrade-guides/migrating-from-q/","accessed":"2026-10-08"},{"n":19,"title":"Rehrig compressed software development from three years to seven weeks","publisher":"Kiro (AWS)","url":"https://kiro.dev/case-studies/rehrig-pacific/","accessed":"2026-10-08"},{"n":20,"title":"Case studies","publisher":"Kiro (AWS)","url":"https://kiro.dev/case-studies/","accessed":"2026-10-08"},{"n":21,"title":"Kiro Reviews & Ratings 2026","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/kiro","accessed":"2026-10-08"},{"n":22,"title":"Kiro Reviews 2026: Details, Pricing, & Features","publisher":"G2","url":"https://www.g2.com/products/kiro/reviews","accessed":"2026-10-08"},{"n":23,"title":"AWS hypes continuous agentic DevOps, puts Kiro in your pocket","publisher":"The Register","url":"https://www.theregister.com/devops/2026/06/17/aws-hypes-continuous-agentic-devops-puts-kiro-in-your-pocket/5256365","accessed":"2026-10-08"},{"n":24,"title":"AWS pricing for Kiro dev tool 'a wallet-wrecking tragedy'","publisher":"The Register","url":"https://www.theregister.com/software/2025/08/18/aws-pricing-for-kiro-dev-tool-a-wallet-wrecking-tragedy/1467855","accessed":"2026-10-08"}]},{"id":"devin","category":"coding-agents","name":"Devin","vendor":"Cognition","website":"https://devin.ai/","rank":7,"score":8.6,"label":"Excellent","criteria":{"capability":{"level":5,"weight":30,"why":"Devin plans, codes, runs tests and prepares PRs in its own VM, works locally through the CLI with two-way handoff to the cloud, and extends through MCP."},"pricing":{"level":4,"weight":20,"why":"Free, Pro, Max and Teams prices are public and overage uses API list prices, but quotas are not stated in numbers and Enterprise ACU rates are private."},"control":{"level":4,"weight":20,"why":"Sessions run in isolated VMs and land as PRs, the CLI offers approve-each-action to sandboxed modes with org-locked rules, and enterprises get RBAC, usage caps and audit logs, but no undo or checkpoint feature is documented."},"trust":{"level":4,"weight":15,"why":"Cognition holds SOC 2 Type II and ISO 27001 and offers zero data retention after a training opt-out, but self-serve data may be used for training by default."},"evidence":{"level":4,"weight":15,"why":"Goldman Sachs plans to deploy hundreds of Devin instances under supervision, TechCrunch names Mercedes-Benz, NASA and Citi as customers, and Cognition publishes stories with numbers, though the proof is press coverage and vendor stories rather than review-platform scores or benchmarks."}},"verdict":"Devin suits engineering teams that want to hand well-scoped tickets, migrations and bug fixes to a cloud agent and review the pull requests it prepares. The catch is cost visibility: quotas are not stated in numbers, extra usage bills at API rates, and Enterprise ACU prices are private.","status_note":null,"pricing":{"model":"per seat + usage","headline":"$20/month Pro; usage past quota at API list prices","reference_cost_usd":20,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001"],"review":"https://bestaiagent.org/coding-agents/devin","markdown":"https://bestaiagent.org/coding-agents/devin.md","sources":[{"n":1,"title":"Devin | The AI Software Engineer","publisher":"Cognition","url":"https://devin.ai/","accessed":"2026-10-08"},{"n":2,"title":"Plans and Pricing","publisher":"Cognition","url":"https://devin.ai/pricing","accessed":"2026-10-08"},{"n":3,"title":"Self-serve plans","publisher":"Devin Docs","url":"https://docs.devin.ai/admin/billing/self-serve","accessed":"2026-10-08"},{"n":4,"title":"New self-serve plans for Devin","publisher":"Cognition","url":"https://cognition.com/blog/new-self-serve-plans-for-devin","accessed":"2026-10-08"},{"n":5,"title":"Quota","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/accounts/quota","accessed":"2026-10-08"},{"n":6,"title":"Enterprise billing","publisher":"Devin Docs","url":"https://docs.devin.ai/admin/billing/enterprise","accessed":"2026-10-08"},{"n":7,"title":"Introducing Devin","publisher":"Devin Docs","url":"https://docs.devin.ai/get-started/devin-intro","accessed":"2026-10-08"},{"n":8,"title":"Devin environment setup","publisher":"Devin Docs","url":"https://docs.devin.ai/onboard-devin/environment","accessed":"2026-10-08"},{"n":9,"title":"Devin MCP servers and marketplace","publisher":"Devin Docs","url":"https://docs.devin.ai/work-with-devin/mcp","accessed":"2026-10-08"},{"n":10,"title":"Handoff","publisher":"Devin Docs","url":"https://docs.devin.ai/cli/handoff","accessed":"2026-10-08"},{"n":11,"title":"Permissions","publisher":"Devin Docs","url":"https://docs.devin.ai/cli/reference/permissions","accessed":"2026-10-08"},{"n":12,"title":"Sandbox","publisher":"Devin Docs","url":"https://docs.devin.ai/cli/sandbox","accessed":"2026-10-08"},{"n":13,"title":"Models","publisher":"Devin Docs","url":"https://docs.devin.ai/cli/models","accessed":"2026-10-08"},{"n":14,"title":"Devin Review","publisher":"Devin Docs","url":"https://docs.devin.ai/work-with-devin/devin-review","accessed":"2026-10-08"},{"n":15,"title":"Custom Roles & RBAC","publisher":"Devin Docs","url":"https://docs.devin.ai/enterprise/security-access/custom-roles","accessed":"2026-10-08"},{"n":16,"title":"Usage policies: per-user ACU limits","publisher":"Devin Docs","url":"https://docs.devin.ai/enterprise/features/usage-policies","accessed":"2026-10-08"},{"n":17,"title":"API Overview","publisher":"Devin Docs","url":"https://docs.devin.ai/api-reference/overview","accessed":"2026-10-08"},{"n":18,"title":"Session Insights","publisher":"Devin Docs","url":"https://docs.devin.ai/product-guides/session-insights","accessed":"2026-10-08"},{"n":19,"title":"Security at Cognition","publisher":"Devin Docs","url":"https://docs.devin.ai/admin/security","accessed":"2026-10-08"},{"n":20,"title":"Enterprise security","publisher":"Devin Docs","url":"https://docs.devin.ai/enterprise/security-access/security/enterprise-security","accessed":"2026-10-08"},{"n":21,"title":"Cognition Trust Center","publisher":"Cognition","url":"https://trust.cognition.ai/","accessed":"2026-10-08"},{"n":22,"title":"Compliance (federal deployments)","publisher":"Devin Docs","url":"https://docs.devin.ai/federal/compliance","accessed":"2026-10-08"},{"n":23,"title":"Deployment overview","publisher":"Devin Docs","url":"https://docs.devin.ai/enterprise/deployment/overview","accessed":"2026-10-08"},{"n":24,"title":"Customers","publisher":"Cognition","url":"https://devin.ai/customers","accessed":"2026-10-08"},{"n":25,"title":"Goldman Sachs is testing viral AI agent Devin as a 'new employee'","publisher":"TechCrunch","url":"https://techcrunch.com/2025/07/11/goldman-sachs-is-testing-viral-ai-agent-devin-as-a-new-employee/","accessed":"2026-10-08"},{"n":26,"title":"AI coding startup Cognition raises $1B at $25B pre-money valuation","publisher":"TechCrunch","url":"https://techcrunch.com/2026/05/27/ai-coding-startup-cognition-raises-1b-at-25b-pre-money-valuation/","accessed":"2026-10-08"},{"n":27,"title":"Cognition hits $48B valuation, signaling investors believe AI coding is far from a winner-take-all market","publisher":"TechCrunch","url":"https://techcrunch.com/2026/09/08/cognition-hits-48b-valuation-signaling-investors-believe-ai-coding-is-far-from-a-winner-take-all-market/","accessed":"2026-10-08"},{"n":28,"title":"Cognition, maker of the AI coding agent Devin, acquires Windsurf","publisher":"TechCrunch","url":"https://techcrunch.com/2025/07/14/cognition-maker-of-the-ai-coding-agent-devin-acquires-windsurf/","accessed":"2026-10-08"},{"n":29,"title":"Windsurf is now Devin Desktop","publisher":"Cognition","url":"https://devin.ai/blog/windsurf-is-now-devin-desktop","accessed":"2026-10-08"}]},{"id":"windsurf","category":"coding-agents","name":"Devin Desktop","vendor":"Cognition","website":"https://devin.ai/desktop","rank":8,"score":8.6,"label":"Excellent","criteria":{"capability":{"level":5,"weight":30,"why":"Devin Local edits, runs commands and tests, and spawns subagents locally, the Agent Command Center launches Devin cloud agents on their own VMs, and MCP, skills and ACP agents extend it."},"pricing":{"level":4,"weight":20,"why":"Free, Pro, Max and Teams prices are public and overage uses API list prices, but quotas are not stated in numbers and Enterprise is quote-only."},"control":{"level":4,"weight":20,"why":"Allow, ask and deny rules, OS-level sandboxing and approve-before-edit or worktree merges are documented, with admin caps on autonomy and team allow and deny lists, but checkpoints exist only for legacy Cascade and Desktop audit logs are not documented."},"trust":{"level":4,"weight":15,"why":"Cognition holds SOC 2 Type II and ISO 27001, the app has FedRAMP High, and zero data retention follows a training opt-out, but self-serve data may be used for training by default."},"evidence":{"level":4,"weight":15,"why":"The Windsurf plugin scores 4.7 from 1,472 VS Code Marketplace ratings and 4.1 from 1,525 JetBrains ratings, but those cover the plugin rather than the desktop app; named customers include Ramp and NVIDIA."}},"verdict":"Devin Desktop suits developers who want a VS Code-style editor that runs a local agent and dispatches cloud and third-party agents from one board. The catch is churn: the Windsurf brand and Cascade agent were replaced in 2026, Devin Local still lacks some Cascade features, and quotas are not stated in numbers.","status_note":"Cognition bought Windsurf in July 2025 and renamed it Devin Desktop on June 2, 2026; existing installs updated automatically and Devin Local replaced the Cascade agent.","pricing":{"model":"per seat + usage","headline":"$20/month Pro; usage past quota at API list prices","reference_cost_usd":20,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","FedRAMP High","DoD IL4"],"review":"https://bestaiagent.org/coding-agents/windsurf","markdown":"https://bestaiagent.org/coding-agents/windsurf.md","sources":[{"n":1,"title":"Devin Desktop","publisher":"Cognition","url":"https://devin.ai/desktop","accessed":"2026-10-08"},{"n":2,"title":"Windsurf is now Devin Desktop","publisher":"Cognition","url":"https://devin.ai/blog/windsurf-is-now-devin-desktop","accessed":"2026-10-08"},{"n":3,"title":"Plans and Pricing","publisher":"Cognition","url":"https://devin.ai/pricing","accessed":"2026-10-08"},{"n":4,"title":"Self-serve plans","publisher":"Devin Docs","url":"https://docs.devin.ai/admin/billing/self-serve","accessed":"2026-10-08"},{"n":5,"title":"Quota","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/accounts/quota","accessed":"2026-10-08"},{"n":6,"title":"Plans and Usage","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/accounts/usage","accessed":"2026-10-08"},{"n":7,"title":"Devin Local Agent","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/devin-local","accessed":"2026-10-08"},{"n":8,"title":"Terminal","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/terminal","accessed":"2026-10-08"},{"n":9,"title":"Agent Command Center","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/agent-command-center","accessed":"2026-10-08"},{"n":10,"title":"Agent Client Protocol","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/acp","accessed":"2026-10-08"},{"n":11,"title":"Cascade Overview","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/cascade/cascade","accessed":"2026-10-08"},{"n":12,"title":"Quick Review","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/quick-review","accessed":"2026-10-08"},{"n":13,"title":"Admin controls","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/controls","accessed":"2026-10-08"},{"n":14,"title":"Guide for admins","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/guide-for-admins","accessed":"2026-10-08"},{"n":15,"title":"AI Models","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/models","accessed":"2026-10-08"},{"n":16,"title":"Install Devin Desktop","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/install","accessed":"2026-10-08"},{"n":17,"title":"Sandbox","publisher":"Devin Docs","url":"https://docs.devin.ai/cli/sandbox","accessed":"2026-10-08"},{"n":18,"title":"Security at Cognition","publisher":"Devin Docs","url":"https://docs.devin.ai/admin/security","accessed":"2026-10-08"},{"n":19,"title":"Cognition Trust Center","publisher":"Cognition","url":"https://trust.cognition.ai/","accessed":"2026-10-08"},{"n":20,"title":"Compliance (federal deployments)","publisher":"Devin Docs","url":"https://docs.devin.ai/federal/compliance","accessed":"2026-10-08"},{"n":21,"title":"FedRAMP Security Admin Guide","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/security/security-admin-guide","accessed":"2026-10-08"},{"n":22,"title":"Self-hosted deployment maintenance mode","publisher":"Cognition","url":"https://devin.ai/blog/self-hosted-deployment-maintenance-mode","accessed":"2026-10-08"},{"n":23,"title":"Devin Desktop Teams and Enterprise setup","publisher":"Devin Docs","url":"https://docs.devin.ai/desktop/accounts/teams-getting-started","accessed":"2026-10-08"},{"n":24,"title":"Cognition, maker of the AI coding agent Devin, acquires Windsurf","publisher":"TechCrunch","url":"https://techcrunch.com/2025/07/14/cognition-maker-of-the-ai-coding-agent-devin-acquires-windsurf/","accessed":"2026-10-08"},{"n":25,"title":"Three weeks after acquiring Windsurf, Cognition offers staff the exit door","publisher":"TechCrunch","url":"https://techcrunch.com/2025/08/05/three-weeks-after-acquiring-windsurf-cognition-offers-staff-the-exit-door/","accessed":"2026-10-08"},{"n":26,"title":"Cognition hits $48B valuation, signaling investors believe AI coding is far from a winner-take-all market","publisher":"TechCrunch","url":"https://techcrunch.com/2026/09/08/cognition-hits-48b-valuation-signaling-investors-believe-ai-coding-is-far-from-a-winner-take-all-market/","accessed":"2026-10-08"},{"n":27,"title":"Windsurf Plugin (formerly Codeium)","publisher":"Visual Studio Marketplace","url":"https://marketplace.visualstudio.com/items?itemName=Codeium.codeium","accessed":"2026-10-08"},{"n":28,"title":"Windsurf Plugin for Python, JS, Java, Go...","publisher":"JetBrains Marketplace","url":"https://plugins.jetbrains.com/plugin/20540-windsurf-plugin-for-python-js-java-go--","accessed":"2026-10-08"}]},{"id":"amp","category":"coding-agents","name":"Amp","vendor":"Amp Frontier Corporation","website":"https://ampcode.com/","rank":9,"score":8,"label":"Excellent","criteria":{"capability":{"level":5,"weight":30,"why":"Amp plans, edits, runs tests and ships changes or pull requests on its own, both locally and in cloud orbs, and extends through MCP, plugins and subagents."},"pricing":{"level":4,"weight":20,"why":"Tier prices, included usage, per-hour orb rates and no-markup token billing are public, but Enterprise is quote-only and token costs follow each provider's list price."},"control":{"level":4,"weight":20,"why":"Orbs are sandboxed, changes are reviewed before Ship, plugins can approve or reject each tool call, and Enterprise adds MCP allow-lists, spend entitlements and audit logs, but approval is off by default and no checkpoints are documented."},"trust":{"level":4,"weight":15,"why":"SOC 2 Type II, a no-training default that Enterprise workspaces cannot override, and Minimal Data Retention for everyone, but no ISO certification and retention is minimal rather than zero."},"evidence":{"level":2,"weight":15,"why":"Amp has no independent ratings or benchmark entries to point to and publishes no customer case studies, so the case rests on its own claims and testimonials."}},"verdict":"Amp suits developers and teams who want many agents working in parallel in cloud sandboxes and are happy to follow an opinionated product that ships changes several times a week. The catch is churn and control: pricing changed three times in 2026, features get removed without backward compatibility, and tool approval is off unless you write a plugin.","status_note":"Sourcegraph spun Amp out as a separate company in December 2025, and Amp's terms now name Amp Frontier Corporation as the provider.","pricing":{"model":"usage-based","headline":"Free with your own keys; $20/month Megawatt or $200/month Gigawatt with usage included","reference_cost_usd":20,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 Type II"],"review":"https://bestaiagent.org/coding-agents/amp","markdown":"https://bestaiagent.org/coding-agents/amp.md","sources":[{"n":1,"title":"Introduction | Amp Docs","publisher":"Amp","url":"https://ampcode.com/manual","accessed":"2026-10-08"},{"n":2,"title":"Pricing — Amp","publisher":"Amp","url":"https://ampcode.com/pricing","accessed":"2026-10-08"},{"n":3,"title":"Pricing | Amp Docs","publisher":"Amp","url":"https://ampcode.com/docs/pricing","accessed":"2026-10-08"},{"n":4,"title":"Orbs: Sizes & Costs","publisher":"Amp","url":"https://ampcode.com/docs/orbs/sizes-and-costs","accessed":"2026-10-08"},{"n":5,"title":"Orbs","publisher":"Amp","url":"https://ampcode.com/docs/orbs","accessed":"2026-10-08"},{"n":6,"title":"Shipping Changes","publisher":"Amp","url":"https://ampcode.com/docs/orbs/shipping","accessed":"2026-10-08"},{"n":7,"title":"GitHub & Git","publisher":"Amp","url":"https://ampcode.com/docs/github","accessed":"2026-10-08"},{"n":8,"title":"Tools","publisher":"Amp","url":"https://ampcode.com/docs/tools","accessed":"2026-10-08"},{"n":9,"title":"Plugins","publisher":"Amp","url":"https://ampcode.com/docs/customize/plugins","accessed":"2026-10-08"},{"n":10,"title":"CLI: Getting Started","publisher":"Amp","url":"https://ampcode.com/docs/cli","accessed":"2026-10-08"},{"n":11,"title":"The Dial","publisher":"Amp","url":"https://ampcode.com/docs/the-dial","accessed":"2026-10-08"},{"n":12,"title":"Modes & Models","publisher":"Amp","url":"https://ampcode.com/docs/models-and-subagents","accessed":"2026-10-08"},{"n":13,"title":"Meet Puck","publisher":"Amp","url":"https://ampcode.com/docs/puck","accessed":"2026-10-08"},{"n":14,"title":"Security Reference","publisher":"Amp","url":"https://ampcode.com/security","accessed":"2026-10-08"},{"n":15,"title":"Minimal Data Retention","publisher":"Amp","url":"https://ampcode.com/docs/enterprise/minimal-data-retention","accessed":"2026-10-08"},{"n":16,"title":"MCP Registry Allowlist","publisher":"Amp","url":"https://ampcode.com/docs/enterprise/mcp-registry-allowlist","accessed":"2026-10-08"},{"n":17,"title":"Workspace Entitlements","publisher":"Amp","url":"https://ampcode.com/docs/enterprise/workspace-entitlements","accessed":"2026-10-08"},{"n":18,"title":"About - Amp","publisher":"Amp","url":"https://ampcode.com/about","accessed":"2026-10-08"},{"n":19,"title":"Amp License Terms","publisher":"Amp","url":"https://ampcode.com/terms","accessed":"2026-10-08"},{"n":20,"title":"Chronicle","publisher":"Amp","url":"https://ampcode.com/chronicle","accessed":"2026-10-08"},{"n":21,"title":"Free Agent","publisher":"Amp","url":"https://ampcode.com/news/free-agent","accessed":"2026-10-08"},{"n":22,"title":"Subscriptions, At Last","publisher":"Amp","url":"https://ampcode.com/news/subscriptions","accessed":"2026-10-08"},{"n":23,"title":"Amp Free Is Ad-Free","publisher":"Amp","url":"https://ampcode.com/news/amp-free-is-ad-free","accessed":"2026-10-08"},{"n":24,"title":"Banking on the Frontier","publisher":"Amp","url":"https://ampcode.com/news/amp-labs-westpac","accessed":"2026-10-08"},{"n":25,"title":"Why Sourcegraph and Amp are becoming independent companies","publisher":"Sourcegraph","url":"https://sourcegraph.com/blog/why-sourcegraph-and-amp-are-becoming-independent-companies","accessed":"2026-10-08"},{"n":26,"title":"Sourcegraph spins out AI coding agent Amp as a standalone company","publisher":"Tessl","url":"https://tessl.io/blog/sourcegraph-spins-out-ai-coding-agent-amp-as-a-standalone-company/","accessed":"2026-10-08"},{"n":27,"title":"Sourcegraph","publisher":"Wikipedia","url":"https://en.wikipedia.org/wiki/Sourcegraph","accessed":"2026-10-08"},{"n":28,"title":"Amp (Sourcegraph) | Ry Walker Research","publisher":"Ry Walker","url":"https://rywalker.com/research/amp-sourcegraph","accessed":"2026-10-08"}]},{"id":"gemini-cli","category":"coding-agents","name":"Antigravity CLI","vendor":"Google","website":"https://antigravity.google/product/antigravity-cli","rank":10,"score":7.5,"label":"Very good","criteria":{"capability":{"level":4,"weight":30,"why":"It plans, edits multiple files, runs commands, dispatches subagents and background tasks, and takes MCP servers and plugins, but it runs on your machine with no documented cloud agent or pull-request workflow."},"pricing":{"level":4,"weight":20,"why":"Free, Pro, Ultra and Gemini Enterprise prices are public, but quotas are described only as \"more\" rate limits and overage credits point to Gemini Enterprise consumption pricing rather than a stated price."},"control":{"level":5,"weight":20,"why":"Deny, ask and allow lists and a terminal sandbox, per-file artifact approval, /rewind snapshots and enterprise admin controls with request logging cover all five control criteria."},"trust":{"level":3,"weight":15,"why":"Google Cloud sign-ins are never used for training and can be pinned to US or EU regions, but Google's SOC 2 and ISO list for Gemini products does not name Antigravity, no zero-retention option is published, and consumer interactions can train models."},"evidence":{"level":2,"weight":15,"why":"Google names no customers and offers only Gemini CLI community figures as proof, while independent coverage focuses on the required migration and past security flaws."}},"verdict":"Antigravity CLI suits developers in Google's ecosystem who want a fast terminal agent with real sandboxing, subagents and a cheap entry plan. The catch is churn and vague limits: Google moved users off open-source Gemini CLI within a month, and paid quotas are described only as \"more\" rate limits.","status_note":"Google replaced Gemini CLI with Antigravity CLI for free, Google AI Pro and Ultra users on June 18, 2026; Gemini CLI now serves only Gemini Code Assist Standard and Enterprise customers and paid API-key users.","pricing":{"model":"per seat + usage","headline":"Free tier; Google AI Pro $19.99/month; Ultra from $99.99/month","reference_cost_usd":19.99,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":[],"review":"https://bestaiagent.org/coding-agents/gemini-cli","markdown":"https://bestaiagent.org/coding-agents/gemini-cli.md","sources":[{"n":1,"title":"An important update: Transitioning Gemini CLI to Antigravity CLI","publisher":"Google Developers Blog","url":"https://developers.googleblog.com/an-important-update-transitioning-gemini-cli-to-antigravity-cli/","accessed":"2026-10-08"},{"n":2,"title":"I/O 2026 developer highlights: Antigravity, Gemini API, AI Studio","publisher":"Google","url":"https://blog.google/innovation-and-ai/technology/developers-tools/google-io-2026-developer-highlights/","accessed":"2026-10-08"},{"n":3,"title":"Antigravity CLI overview","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/cli/overview","accessed":"2026-10-08"},{"n":4,"title":"Installation and auth - Antigravity CLI","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/cli/install","accessed":"2026-10-08"},{"n":5,"title":"Migration - Antigravity CLI","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/cli/gcli-migration","accessed":"2026-10-08"},{"n":6,"title":"Permissions (CLI)","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/permissions?tab=cli","accessed":"2026-10-08"},{"n":7,"title":"Reviewing artifacts - Antigravity CLI","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/cli/artifacts","accessed":"2026-10-08"},{"n":8,"title":"google-antigravity/antigravity-cli (README and CHANGELOG)","publisher":"GitHub / Google","url":"https://github.com/google-antigravity/antigravity-cli","accessed":"2026-10-08"},{"n":9,"title":"Google Antigravity - Pricing","publisher":"Google","url":"https://antigravity.google/pricing","accessed":"2026-10-08"},{"n":10,"title":"Plans","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/plans","accessed":"2026-10-08"},{"n":11,"title":"Models","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/models","accessed":"2026-10-08"},{"n":12,"title":"Google AI Pro & Ultra subscriptions (US)","publisher":"Google","url":"https://gemini.google/us/subscriptions/?hl=en","accessed":"2026-10-08"},{"n":13,"title":"Enterprise","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/enterprise","accessed":"2026-10-08"},{"n":14,"title":"Why enterprise developers choose Google Antigravity","publisher":"Google","url":"https://antigravity.google/use-cases/enterprise","accessed":"2026-10-08"},{"n":15,"title":"Google Antigravity - Terms of Service","publisher":"Google","url":"https://antigravity.google/terms","accessed":"2026-10-08"},{"n":16,"title":"Certifications and security for Gemini products in Google Cloud","publisher":"Google Cloud Documentation","url":"https://docs.cloud.google.com/gemini/docs/discover/certifications","accessed":"2026-10-08"},{"n":17,"title":"How Gemini products in Google Cloud use your data","publisher":"Google Cloud Documentation","url":"https://docs.cloud.google.com/gemini/docs/discover/data-governance","accessed":"2026-10-08"},{"n":18,"title":"google-gemini/gemini-cli","publisher":"GitHub / Google","url":"https://github.com/google-gemini/gemini-cli","accessed":"2026-10-08"},{"n":19,"title":"Gemini CLI documentation","publisher":"Google","url":"https://geminicli.com/docs/","accessed":"2026-10-08"},{"n":20,"title":"Google launches Antigravity 2.0 with an updated desktop app and CLI tool at IO 2026","publisher":"TechCrunch","url":"https://techcrunch.com/2026/05/19/google-launches-antigravity-2-0-with-an-updated-desktop-app-and-cli-tool-at-io-2026/","accessed":"2026-10-08"},{"n":21,"title":"Google is making Gemini CLI users switch to its new Antigravity 2.0 - so what will it mean for you?","publisher":"TechRadar","url":"https://www.techradar.com/pro/google-is-making-gemini-cli-users-switch-to-its-new-antigravity-2-0-so-what-will-it-mean-for-you","accessed":"2026-10-08"},{"n":22,"title":"Gemini CLI will stop working from June 18, 2026","publisher":"Hacker News","url":"https://news.ycombinator.com/item?id=48196867","accessed":"2026-10-08"},{"n":23,"title":"Code Execution Through Deception: Gemini AI CLI Hijack","publisher":"Tracebit","url":"https://tracebit.com/blog/code-exec-deception-gemini-ai-cli-hijack","accessed":"2026-10-08"},{"n":24,"title":"Antigravity Grounded! Security Vulnerabilities in Google's Latest IDE","publisher":"Embrace The Red","url":"https://embracethered.com/blog/posts/2025/security-keeps-google-antigravity-grounded/","accessed":"2026-10-08"},{"n":25,"title":"Google Antigravity - Antigravity CLI","publisher":"Google","url":"https://antigravity.google/product/antigravity-cli","accessed":"2026-10-08"},{"n":26,"title":"Changelog","publisher":"Google Antigravity Docs","url":"https://antigravity.google/docs/changelog","accessed":"2026-10-08"}]},{"id":"cline","category":"coding-agents","name":"Cline","vendor":"Cline Bot Inc.","website":"https://cline.bot/","rank":11,"score":7.3,"label":"Very good","criteria":{"capability":{"level":5,"weight":30,"why":"Cline plans, edits multiple files and runs commands and tests locally, runs as a sandboxed cloud agent that opens pull requests, and extends through MCP and plugins."},"pricing":{"level":3,"weight":20,"why":"The free extension, $9.99 ClinePass and at-cost credits are public, but ClinePass quotas are only described as 'generous' and all team features sit in a quote-only Enterprise plan."},"control":{"level":4,"weight":20,"why":"Per-category auto-approve, step-by-step diffs, checkpoints, and Enterprise controls over YOLO mode and MCP servers with authentication logs are documented, but sandboxing covers only cloud sessions and fine-grained permissions are 'coming soon'."},"trust":{"level":2,"weight":15,"why":"The trust center lists SOC 2 and GDPR but offers only an auditor engagement letter, with no published report or ISO certification."},"evidence":{"level":3,"weight":15,"why":"Cline holds 4.0 from 319 VS Code Marketplace ratings and Samsung adopted it and Salesforce built a product on it, but it has no public leaderboard result and disclosed serious security flaws in 2026."}},"verdict":"Cline suits developers and platform teams that want an open-source agent with full model choice and no seat fees, paying only for inference or a $9.99 ClinePass. The catch is governance and assurance: SSO, RBAC and audit logs need a quote-only Enterprise deal, no SOC 2 report is published, and 2026 brought a tampered npm release and a critical flaw in a local agent server.","status_note":null,"pricing":{"model":"free (bring your own model key)","headline":"Free extension; inference at cost or BYOK; ClinePass $9.99/month","reference_cost_usd":9.99,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":["SOC 2 (listed; no report published)","GDPR"],"review":"https://bestaiagent.org/coding-agents/cline","markdown":"https://bestaiagent.org/coding-agents/cline.md","sources":[{"n":1,"title":"Cline: AI Coding, Open Source and Open Choice","publisher":"Cline","url":"https://cline.bot/","accessed":"2026-10-08"},{"n":2,"title":"Pricing","publisher":"Cline","url":"https://cline.bot/pricing","accessed":"2026-10-08"},{"n":3,"title":"ClinePass","publisher":"Cline","url":"https://cline.bot/cline-pass","accessed":"2026-10-08"},{"n":4,"title":"Cline Cloud","publisher":"Cline","url":"https://cline.bot/cloud","accessed":"2026-10-08"},{"n":5,"title":"Cline for Enterprise","publisher":"Cline","url":"https://cline.bot/enterprise","accessed":"2026-10-08"},{"n":6,"title":"FAQ","publisher":"Cline","url":"https://cline.bot/faq","accessed":"2026-10-08"},{"n":7,"title":"Privacy Policy","publisher":"Cline","url":"https://cline.bot/privacy","accessed":"2026-10-08"},{"n":8,"title":"Cline (usage-billing)","publisher":"Cline Docs","url":"https://docs.cline.bot/getting-started/cline-provider","accessed":"2026-10-08"},{"n":9,"title":"Cline Cloud Agents","publisher":"Cline Docs","url":"https://docs.cline.bot/usage/cloud-agents","accessed":"2026-10-08"},{"n":10,"title":"Auto Approve & YOLO Mode","publisher":"Cline Docs","url":"https://docs.cline.bot/features/auto-approve","accessed":"2026-10-08"},{"n":11,"title":"Checkpoints","publisher":"Cline Docs","url":"https://docs.cline.bot/core-workflows/checkpoints","accessed":"2026-10-08"},{"n":12,"title":"YOLO Mode (Enterprise controls)","publisher":"Cline Docs","url":"https://docs.cline.bot/enterprise-solutions/configuration/infrastructure-configuration/control-other-cline-features/yolo-mode","accessed":"2026-10-08"},{"n":13,"title":"Cline Enterprise","publisher":"Cline Docs","url":"https://docs.cline.bot/enterprise-solutions/overview","accessed":"2026-10-08"},{"n":14,"title":"Cline Telemetry","publisher":"Cline Docs","url":"https://docs.cline.bot/enterprise-solutions/monitoring/telemetry","accessed":"2026-10-08"},{"n":15,"title":"Installing Cline","publisher":"Cline Docs","url":"https://docs.cline.bot/getting-started/installing-cline","accessed":"2026-10-08"},{"n":16,"title":"CLI Overview","publisher":"Cline Docs","url":"https://docs.cline.bot/usage/cli-overview","accessed":"2026-10-08"},{"n":17,"title":"ACP","publisher":"Cline Docs","url":"https://docs.cline.bot/usage/acp","accessed":"2026-10-08"},{"n":18,"title":"Cline Desktop: An open-source app for open-weight models","publisher":"Cline Blog","url":"https://cline.ghost.io/cline-desktop-an-open-source-app-for-open-weight-models/","accessed":"2026-10-08"},{"n":19,"title":"Cline Bot Trust Center","publisher":"Cline","url":"https://trust.cline.bot/","accessed":"2026-10-08"},{"n":20,"title":"cline/cline repository","publisher":"GitHub","url":"https://github.com/cline/cline","accessed":"2026-10-08"},{"n":21,"title":"Unauthorized npm publish of Cline CLI cline@2.3.0 with modified postinstall script (GHSA-9ppg-jx86-fqw7)","publisher":"Cline (GitHub Security Advisory)","url":"https://github.com/cline/cline/security/advisories/GHSA-9ppg-jx86-fqw7","accessed":"2026-10-08"},{"n":22,"title":"Cross-Origin WebSocket Hijack in Cline Kanban Server (GHSA-5c57-rqjx-35g2)","publisher":"Cline (GitHub Security Advisory)","url":"https://github.com/cline/cline/security/advisories/GHSA-5c57-rqjx-35g2","accessed":"2026-10-08"},{"n":23,"title":"Cross-Origin WebSocket Hijacking in Cline Hub Dashboard (GHSA-3cj3-hqcr-g934)","publisher":"Cline (GitHub Security Advisory)","url":"https://github.com/cline/cline/security/advisories/GHSA-3cj3-hqcr-g934","accessed":"2026-10-08"},{"n":24,"title":"Cline (saoudrizwan.claude-dev)","publisher":"Visual Studio Marketplace","url":"https://marketplace.visualstudio.com/items?itemName=saoudrizwan.claude-dev","accessed":"2026-10-08"},{"n":25,"title":"Cline Reviews (Enterprise AI Coding Agents)","publisher":"Gartner Peer Insights","url":"https://www.gartner.com/reviews/product/cline-1018494399","accessed":"2026-10-08"},{"n":26,"title":"Samsung Electronics to adopt AI coding assistant to boost developer productivity","publisher":"The Korea Times","url":"https://www.koreatimes.co.kr/business/companies/20250608/samsung-electronics-to-adopt-ai-coding-assistant-to-boost-developer-productivity","accessed":"2026-10-08"},{"n":27,"title":"Salesforce launches enterprise vibe-coding product, Agentforce Vibes","publisher":"TechCrunch","url":"https://techcrunch.com/2025/10/01/salesforce-launches-enterprise-vibe-coding-product-agentforce-vibes/","accessed":"2026-10-08"},{"n":28,"title":"Terminal-Bench Leaderboards (2.0, 2.1, 3.0, 4.0)","publisher":"Terminal-Bench (tbench.ai)","url":"https://www.tbench.ai/leaderboard/terminal-bench/2.0","accessed":"2026-10-08"}]},{"id":"jules","category":"coding-agents","name":"Jules","vendor":"Google","website":"https://jules.google/","rank":12,"score":6.4,"label":"Good","criteria":{"capability":{"level":4,"weight":30,"why":"Jules plans, edits multiple files, runs tests in a cloud VM, fixes failed CI checks and opens pull requests, with MCP tools, but it is cloud-only: the CLI and API start remote sessions rather than running locally."},"pricing":{"level":4,"weight":20,"why":"Free, Pro and Ultra plans and their task and concurrency limits are public in numbers, but there is no overage option and no business plan."},"control":{"level":3,"weight":20,"why":"Tasks run in isolated VMs, plans wait for approval unless auto-approved, and changes land as diffs and PRs, but no command allow-lists, checkpoints, org policies or audit logs are documented."},"trust":{"level":2,"weight":15,"why":"Google says Jules does not train on private repositories, but names no SOC 2 or ISO report, retention terms or residency options for Jules, and public-repo data may be used for training."},"evidence":{"level":2,"weight":15,"why":"Proof rests on Google's own beta figures with no named customers, and the main independent evidence is 2025 research showing data-exfiltration and remote-control flaws."}},"verdict":"Jules suits individual developers on GitHub who want to hand off scoped work like bug fixes, tests and dependency bumps and review a pull request later, starting free at 15 tasks a day. The catch: paid plans only work on personal @gmail.com accounts, GitHub is the only code host, and the public changelog has been quiet since March 2026.","status_note":null,"pricing":{"model":"per seat","headline":"Free (15 tasks/day); Google AI Pro $19.99/month; Ultra from $99.99/month","reference_cost_usd":19.99,"reference_cost_means":"what one developer pays a month on the plan a professional would use daily, using public prices only"},"certifications":[],"review":"https://bestaiagent.org/coding-agents/jules","markdown":"https://bestaiagent.org/coding-agents/jules.md","sources":[{"n":1,"title":"Jules - An Autonomous Coding Agent","publisher":"Google","url":"https://jules.google/","accessed":"2026-10-08"},{"n":2,"title":"Getting started","publisher":"Jules Docs","url":"https://jules.google/docs/","accessed":"2026-10-08"},{"n":3,"title":"Limits and Plans","publisher":"Jules Docs","url":"https://jules.google/docs/usage-limits","accessed":"2026-10-08"},{"n":4,"title":"Changelog","publisher":"Jules Docs","url":"https://jules.google/docs/changelog/","accessed":"2026-10-08"},{"n":5,"title":"FAQ","publisher":"Jules Docs","url":"https://jules.google/docs/faq/","accessed":"2026-10-08"},{"n":6,"title":"Environment setup","publisher":"Jules Docs","url":"https://jules.google/docs/environment/","accessed":"2026-10-08"},{"n":7,"title":"Reviewing plans & giving feedback","publisher":"Jules Docs","url":"https://jules.google/docs/review-plan/","accessed":"2026-10-08"},{"n":8,"title":"Reviewing code changes","publisher":"Jules Docs","url":"https://jules.google/docs/code/","accessed":"2026-10-08"},{"n":9,"title":"Jules Tools Reference","publisher":"Jules Docs","url":"https://jules.google/docs/cli/reference","accessed":"2026-10-08"},{"n":10,"title":"Integrations","publisher":"Jules Docs","url":"https://jules.google/docs/integrations/","accessed":"2026-10-08"},{"n":11,"title":"Google AI Pro & Ultra subscriptions (US)","publisher":"Google","url":"https://gemini.google/us/subscriptions/?hl=en","accessed":"2026-10-08"},{"n":12,"title":"Google's AI coding agent Jules is now out of beta","publisher":"TechCrunch","url":"https://techcrunch.com/2025/08/06/googles-ai-coding-agent-jules-is-now-out-of-beta/","accessed":"2026-10-08"},{"n":13,"title":"Google's Jules enters developers' toolchains as AI coding agent competition heats up","publisher":"TechCrunch","url":"https://techcrunch.com/2025/10/02/googles-jules-enters-developers-toolchains-as-ai-coding-agent-competition-heats-up/","accessed":"2026-10-08"},{"n":14,"title":"Google launches Antigravity 2.0 with an updated desktop app and CLI tool at IO 2026","publisher":"TechCrunch","url":"https://techcrunch.com/2026/05/19/google-launches-antigravity-2-0-with-an-updated-desktop-app-and-cli-tool-at-io-2026/","accessed":"2026-10-08"},{"n":15,"title":"Google Jules: Vulnerable to Multiple Data Exfiltration Issues","publisher":"Embrace The Red","url":"https://embracethered.com/blog/posts/2025/google-jules-vulnerable-to-data-exfiltration-issues/","accessed":"2026-10-08"},{"n":16,"title":"Jules Zombie Agent: From Prompt Injection to Remote Control","publisher":"Embrace The Red","url":"https://embracethered.com/blog/posts/2025/google-jules-remote-code-execution-zombai/","accessed":"2026-10-08"},{"n":17,"title":"I/O 2026 developer highlights: Antigravity, Gemini API, AI Studio","publisher":"Google","url":"https://blog.google/innovation-and-ai/technology/developers-tools/google-io-2026-developer-highlights/","accessed":"2026-10-08"}]},{"id":"retell-ai","category":"voice-agents","name":"Retell AI","vendor":"Retell AI","website":"https://www.retellai.com/","rank":1,"score":9.3,"label":"Outstanding","criteria":{"capability":{"level":5,"weight":30,"why":"Agents call your APIs and MCP servers during inbound and outbound calls and transfer to people, and Retell documents 55 languages, batch outbound calls and the same agent on chat and SMS."},"pricing":{"level":5,"weight":20,"why":"Every per-minute component, add-on and monthly item is priced publicly, with 20 concurrent calls included and no minimums."},"control":{"level":4,"weight":20,"why":"All five items are documented: simulation tests, versions with prod and staging tags, guardrails and PII scrubbing, configurable transfers and call history with post-call analysis; roles exist but sit on Enterprise, and no audit log is published."},"trust":{"level":4,"weight":15,"why":"Retell holds SOC 2 Type II and offers a self-signed HIPAA BAA, but lists no ISO 27001, runs no EU hosting and its privacy policy allows AI training on personal information."},"evidence":{"level":5,"weight":15,"why":"Retell rates 4.8 from 2,638 G2 reviews and 4.9 from 810 Trustpilot reviews, places second in G2's hands-on test, and names customers such as Anker and Everise."}},"verdict":"Retell suits teams that want to build and run their own inbound and outbound phone agents, with public per-minute prices and the second-best result in G2's hands-on customer-service test. The catch is that you assemble the bill and the build yourself: the default setup costs about $0.15 a minute, there is no EU hosting, and roles and SSO sit on the Enterprise plan.","status_note":null,"pricing":{"model":"per minute","headline":"$0.07–$0.31 per minute; about $0.15 with the default model, voice and a Retell number","reference_cost_usd":151,"reference_cost_means":"what you would pay for 1,000 minutes of AI phone calls a month, including the vendor's own voice, model and phone-line charges, using public prices only"},"certifications":["SOC 2 Type I","SOC 2 Type II"],"review":"https://bestaiagent.org/voice-agents/retell-ai","markdown":"https://bestaiagent.org/voice-agents/retell-ai.md","sources":[{"n":1,"title":"Pricing","publisher":"Retell AI","url":"https://www.retellai.com/pricing","accessed":"2026-10-08"},{"n":2,"title":"Introduction to Retell","publisher":"Retell AI Docs","url":"https://docs.retellai.com/general/introduction","accessed":"2026-10-08"},{"n":3,"title":"Integrate any system with custom function","publisher":"Retell AI Docs","url":"https://docs.retellai.com/build/single-multi-prompt/custom-function","accessed":"2026-10-08"},{"n":4,"title":"Transfer call tool (single & multi-prompt agents)","publisher":"Retell AI Docs","url":"https://docs.retellai.com/build/single-multi-prompt/transfer-call","accessed":"2026-10-08"},{"n":5,"title":"Create and schedule batch calls","publisher":"Retell AI Docs","url":"https://docs.retellai.com/deploy/make-batch-call","accessed":"2026-10-08"},{"n":6,"title":"Supported languages by provider","publisher":"Retell AI Docs","url":"https://docs.retellai.com/build/language-support","accessed":"2026-10-08"},{"n":7,"title":"Create chat agent","publisher":"Retell AI Docs","url":"https://docs.retellai.com/build/create-chat-agent","accessed":"2026-10-08"},{"n":8,"title":"Testing overview","publisher":"Retell AI 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Docs","url":"https://docs.retellai.com/accounts/access-control","accessed":"2026-10-08"},{"n":15,"title":"Security and compliance","publisher":"Retell AI Docs","url":"https://docs.retellai.com/general/compliance","accessed":"2026-10-08"},{"n":16,"title":"Data Retention Policy","publisher":"Retell AI Docs","url":"https://docs.retellai.com/accounts/data-retention","accessed":"2026-10-08"},{"n":17,"title":"Privacy Policy","publisher":"Retell AI","url":"https://www.retellai.com/legal/privacy-policy","accessed":"2026-10-08"},{"n":18,"title":"Create Retell LLM (API reference)","publisher":"Retell AI Docs","url":"https://docs.retellai.com/api-references/create-retell-llm","accessed":"2026-10-08"},{"n":19,"title":"Purchase phone number","publisher":"Retell AI Docs","url":"https://docs.retellai.com/deploy/purchase-number","accessed":"2026-10-08"},{"n":20,"title":"Retell AI documentation index (integrations, MCP tools, code tool, live monitoring, AI QA, KYC verification, custom 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Inc.","website":"https://www.bland.ai/","rank":2,"score":9,"label":"Outstanding","criteria":{"capability":{"level":5,"weight":30,"why":"Agents call your own APIs on inbound and outbound calls and transfer to people, and Bland documents 40+ languages, CSV batch campaigns and the same pathways over SMS and web chat on Enterprise."},"pricing":{"level":4,"weight":20,"why":"Per-minute rates and call caps are public, but telephony bills at an unpublished pass-through cost with a $0.015 minimum per outbound attempt, and warm transfers and messaging need an Enterprise quote."},"control":{"level":5,"weight":20,"why":"Bland documents simulated test callers with evaluation gates, versioned environments with rollback, guard rails and PII redaction, configurable transfers and call logs with transcripts and post-call analysis, plus five team roles and an audit log."},"trust":{"level":4,"weight":15,"why":"SOC 2 Type II with a BAA and EU data residency on Enterprise, but no ISO 27001 or 42001 and no published policy on training with customer data."},"evidence":{"level":4,"weight":15,"why":"G2's 5.0 rests on only 11 reviews, but Bland publishes named customer stories with numbers, such as MyPlanAdvocate, Kin Insurance and Idaho Housing."}},"verdict":"Bland suits regulated, high-volume call operations that want one vendor for the whole voice stack, with public per-minute rates, versioned releases and VPC or on-premise options. The catch is that warm transfers, guardrails, messaging and the HIPAA BAA all need an Enterprise contract, and independent reviews are thin.","status_note":null,"pricing":{"model":"platform fee + usage","headline":"From $0.14/min with no platform fee (Start); $0.12/min on Build at $299/month","reference_cost_usd":140,"reference_cost_means":"what you would pay for 1,000 minutes of AI phone calls a month, including the vendor's own voice, model and phone-line charges, using public prices only"},"certifications":["SOC 2 Type II","PCI DSS v4.0"],"review":"https://bestaiagent.org/voice-agents/bland-ai","markdown":"https://bestaiagent.org/voice-agents/bland-ai.md","sources":[{"n":1,"title":"Pricing","publisher":"Bland","url":"https://www.bland.ai/pricing","accessed":"2026-10-08"},{"n":2,"title":"Billing & Plans","publisher":"Bland Docs","url":"https://docs.bland.ai/platform/billing","accessed":"2026-10-08"},{"n":3,"title":"Bland Documentation index","publisher":"Bland 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Docs","url":"https://docs.bland.ai/agents/evaluations","accessed":"2026-10-08"},{"n":11,"title":"Guard Rails","publisher":"Bland Docs","url":"https://docs.bland.ai/tutorials/guard-rails","accessed":"2026-10-08"},{"n":12,"title":"Call Logs","publisher":"Bland Docs","url":"https://docs.bland.ai/tutorials/call-logs","accessed":"2026-10-08"},{"n":13,"title":"Trust & security","publisher":"Bland","url":"https://www.bland.ai/trust-security","accessed":"2026-10-08"},{"n":14,"title":"Subprocessor List","publisher":"Bland","url":"https://www.bland.ai/legal/subprocessors","accessed":"2026-10-08"},{"n":15,"title":"AI Customer Service","publisher":"Bland","url":"https://www.bland.ai/solutions/customer-service","accessed":"2026-10-08"},{"n":16,"title":"Customers","publisher":"Bland","url":"https://www.bland.ai/customers","accessed":"2026-10-08"},{"n":17,"title":"Integrations","publisher":"Bland","url":"https://www.bland.ai/integrations","accessed":"2026-10-08"},{"n":18,"title":"Messaging: 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Reviews","publisher":"Trustpilot","url":"https://www.trustpilot.com/review/bland.ai","accessed":"2026-10-08"}]},{"id":"elevenlabs-agents","category":"voice-agents","name":"ElevenAgents","vendor":"ElevenLabs","website":"https://elevenlabs.io/agents","rank":3,"score":9,"label":"Outstanding","criteria":{"capability":{"level":5,"weight":30,"why":"Agents call your APIs, code tools and MCP servers on inbound and outbound calls and transfer to a person, cover 31 languages, run batch outbound campaigns and work on SMS and WhatsApp."},"pricing":{"level":4,"weight":20,"why":"Plan prices, included minutes, concurrency and the $0.08 extra-minute rate are public, but LLM costs are billed on top by model without a listed rate, and phone lines come from your own carrier."},"control":{"level":5,"weight":20,"why":"Documented: simulation tests, versioning with branches and merge proposals, guardrails and redaction, transfer rules with conditions and post-call conversation analysis, plus Enterprise member roles and audit logs."},"trust":{"level":4,"weight":15,"why":"SOC 2 Type II, ISO 27001 and ISO 42001 plus a HIPAA BAA on Enterprise and EU, India or Singapore data residency, but ElevenLabs may train on your data unless you opt out."},"evidence":{"level":4,"weight":15,"why":"ElevenLabs scores 4.5 from 1,211 G2 reviews, but that page covers the whole ElevenLabs platform rather than its agents; Revolut and Deutsche Telekom are named agent customers."}},"verdict":"ElevenAgents suits teams that want natural voices, tools that reach their own systems and outbound campaigns, with testing and versioning built in. The catch is the bill and the fine print: you pay $0.08 a minute plus LLM tokens and your own carrier, and redaction and a HIPAA BAA need an Enterprise contract.","status_note":null,"pricing":{"model":"subscription + per minute","headline":"Free to $990/month with 15 to 12,375 call minutes; extra minutes $0.08; LLM billed on top","reference_cost_usd":80,"reference_cost_means":"what you would pay for 1,000 minutes of AI phone calls a month, including the vendor's own voice, model and phone-line charges, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 42001","AIUC-1","PCI DSS Level 1"],"review":"https://bestaiagent.org/voice-agents/elevenlabs-agents","markdown":"https://bestaiagent.org/voice-agents/elevenlabs-agents.md","sources":[{"n":1,"title":"ElevenAgents pricing","publisher":"ElevenLabs","url":"https://elevenlabs.io/pricing/agents","accessed":"2026-10-08"},{"n":2,"title":"Pay As You Go","publisher":"ElevenLabs 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residency","publisher":"ElevenLabs Docs","url":"https://elevenlabs.io/docs/overview/administration/data-residency","accessed":"2026-10-08"},{"n":20,"title":"Audit logs","publisher":"ElevenLabs Docs","url":"https://elevenlabs.io/docs/overview/administration/workspaces/audit-logs","accessed":"2026-10-08"},{"n":21,"title":"Members","publisher":"ElevenLabs Docs","url":"https://elevenlabs.io/docs/overview/administration/workspaces/members","accessed":"2026-10-08"},{"n":22,"title":"ElevenAgents: Deploy AI Agents in Minutes, Not Months","publisher":"ElevenLabs","url":"https://elevenlabs.io/agents","accessed":"2026-10-08"},{"n":23,"title":"Privacy Policy","publisher":"ElevenLabs","url":"https://elevenlabs.io/privacy-policy","accessed":"2026-10-08"},{"n":24,"title":"Revolut selects ElevenLabs Agents to bolster customer support","publisher":"ElevenLabs","url":"https://elevenlabs.io/blog/revolut","accessed":"2026-10-08"},{"n":25,"title":"Deutsche Telekom puts Elevenlabs AI on the phone to handle customer calls","publisher":"The Decoder","url":"https://the-decoder.com/deutsche-telekom-puts-elevenlabs-ai-on-the-phone-to-handle-customer-calls/","accessed":"2026-10-08"},{"n":26,"title":"ElevenLabs raises $500M from Sequoia at an $11 billion valuation","publisher":"TechCrunch","url":"https://techcrunch.com/2026/02/04/elevenlabs-raises-500m-from-sequioia-at-a-11-billion-valuation/","accessed":"2026-10-08"},{"n":27,"title":"AI voice startup ElevenLabs doubles valuation to $22B","publisher":"TechCrunch","url":"https://techcrunch.com/2026/09/30/ai-voice-startup-elevenlabs-doubles-valuation-to-22b/","accessed":"2026-10-08"},{"n":28,"title":"ElevenLabs' new v4 speech model supports more expression control and 90 languages","publisher":"TechCrunch","url":"https://techcrunch.com/2026/09/28/elevenlabs-new-v4-speech-model-supports-more-expression-control-and-90-languages/","accessed":"2026-10-08"},{"n":29,"title":"AI agent evaluations: Voice","publisher":"G2","url":"https://ai.g2.com/evaluations/categories/voice","accessed":"2026-10-08"},{"n":30,"title":"ElevenLabs Reviews","publisher":"Capterra","url":"https://www.capterra.com/p/10013392/ElevenLabs/reviews/","accessed":"2026-10-08"},{"n":31,"title":"ElevenLabs Reviews","publisher":"Trustpilot","url":"https://www.trustpilot.com/review/elevenlabs.io","accessed":"2026-10-08"},{"n":32,"title":"ElevenLabs documentation index (telephony and contact-center integrations)","publisher":"ElevenLabs Docs","url":"https://elevenlabs.io/docs/llms.txt","accessed":"2026-10-08"}]},{"id":"vapi","category":"voice-agents","name":"Vapi","vendor":"Vapi","website":"https://vapi.ai/","rank":4,"score":8.6,"label":"Excellent","criteria":{"capability":{"level":5,"weight":30,"why":"Function, API and MCP tools act in your systems during inbound and outbound calls with transfer to people, and Vapi documents 100+ languages, campaigns of up to 10,000 contacts and the same assistant on SMS and chat."},"pricing":{"level":4,"weight":20,"why":"Hosting, package and add-on prices are public with limits in numbers, but model and voice charges appear only as ranges that depend on your prompt and model."},"control":{"level":4,"weight":20,"why":"Simulations, versioning, configurable transfers and call logs with structured outputs are documented, and tool rejection plans block unwanted tool calls, but no transcript redaction or audit log is documented and roles start on Pro."},"trust":{"level":4,"weight":15,"why":"Vapi holds SOC 2 Type II, offers a HIPAA BAA as a paid add-on and an EU region, but lists no ISO 27001 and may use call recordings to train models."},"evidence":{"level":4,"weight":15,"why":"Instawork and other named customers publish stories with numbers and TechCrunch reports Amazon Ring chose Vapi over 40 rivals, but G2 shows 4.2 from only 3 reviews and Trustpilot 2.4 from 15."}},"verdict":"Vapi suits developer teams that want control over every part of a voice agent, from models and voices to tools, tests and versions, and it runs at scale for customers such as Amazon Ring and Instawork. The catch is a bill made of many parts and paid extras: model and voice costs come only as ranges, HIPAA costs $2,000 a month, and team roles start on a $999-a-month package.","status_note":null,"pricing":{"model":"per minute + provider costs","headline":"$0.05 per minute hosting plus provider costs with no markup; packages from $29/month","reference_cost_usd":129,"reference_cost_means":"what you would pay for 1,000 minutes of AI phone calls a month, including the vendor's own voice, model and phone-line charges, using public prices only"},"certifications":["SOC 2 Type II","SOC 3","PCI DSS v4.0.1"],"review":"https://bestaiagent.org/voice-agents/vapi","markdown":"https://bestaiagent.org/voice-agents/vapi.md","sources":[{"n":1,"title":"Pricing","publisher":"Vapi","url":"https://vapi.ai/pricing","accessed":"2026-10-08"},{"n":2,"title":"Pricing and Success Packages","publisher":"Vapi 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starting point for Enterprise contracts; per-minute rates are set in each agreement."},"control":{"level":4,"weight":20,"why":"Simulated test calls, version history with restore, PII redaction, transfer rules with office hours and phone books and call logs with transcripts and analytics are all documented, with three team roles, but the only documented audit trail covers the agents' API requests, not changes made by your team."},"trust":{"level":5,"weight":15,"why":"Synthflow lists SOC 2 Type 2, ISO 27001 and ISO 42001, publishes a BAA, offers US and EU clusters and its terms bar training on customer data."},"evidence":{"level":5,"weight":15,"why":"Synthflow holds 4.5 from about 1,015 G2 reviews of the product itself and publishes named stories from Freshworks, Thryv and Smartcat."}},"verdict":"Synthflow suits contact centers and enterprises that want no-code voice agents with built-in testing, detailed transfer rules, US or EU data residency and a BAA. The catch is access to price: self-serve plans are gone, contracts start at $30,000 a year, and per-minute rates are not public.","status_note":"Synthflow no longer sells its self-serve Pro, Growth and Agency plans; new customers sign sales-led Enterprise contracts that start at $30,000 a year.","pricing":{"model":"quote only","headline":"Enterprise contracts from $30,000 a year","reference_cost_usd":null,"reference_cost_means":"what you would pay for 1,000 minutes of AI phone calls a month, including the vendor's own voice, model and phone-line charges, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","ISO 42001"],"review":"https://bestaiagent.org/voice-agents/synthflow","markdown":"https://bestaiagent.org/voice-agents/synthflow.md","sources":[{"n":1,"title":"Enterprise Voice AI Pricing","publisher":"Synthflow","url":"https://synthflow.ai/pricing","accessed":"2026-10-08"},{"n":2,"title":"Billing Overview","publisher":"Synthflow 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Docs","url":"https://docs.synthflow.ai/imprint","accessed":"2026-10-08"},{"n":30,"title":"$20M Boost for Synthflow's Enterprise Voice AI","publisher":"Call Centre Helper","url":"https://www.callcentrehelper.com/20m-synthflows-enterprise-voice-ai-259214.htm","accessed":"2026-10-08"},{"n":31,"title":"Synthflow Reviews","publisher":"G2","url":"https://www.g2.com/products/synthflow/reviews","accessed":"2026-10-08"},{"n":32,"title":"Synthflow Reviews","publisher":"Trustpilot","url":"https://www.trustpilot.com/review/synthflow.ai","accessed":"2026-10-08"}]},{"id":"telnyx","category":"voice-agents","name":"Telnyx Voice AI Agents","vendor":"Telnyx","website":"https://telnyx.com/products/voice-ai-agents","rank":6,"score":8.4,"label":"Excellent","criteria":{"capability":{"level":4,"weight":30,"why":"Agents call your APIs and MCP servers on inbound and outbound calls and transfer to a person, speak 80+ languages and work on SMS and WhatsApp, but outbound calls are scheduled one recipient at a time and no batch campaign tool is published."},"pricing":{"level":5,"weight":20,"why":"The $0.05 voice engine, the per-minute LLM estimate, US telephony and number prices, concurrency limits and plan minimums are all public, and pay as you go has no minimum."},"control":{"level":4,"weight":20,"why":"Documented: tests before launch and saved versions with traffic routing, configurable transfers with warm acceptance and conversation history with AI Insights; guardrails or personal-data redaction for voice calls are not published beyond the Pay tool's card masking."},"trust":{"level":4,"weight":15,"why":"SOC 2 Type II and ISO 27001 plus Data Locality in four regions and HIPAA on every plan, but training on customer data is left to the terms and DPA."},"evidence":{"level":4,"weight":15,"why":"Telnyx scores 4.7 from 528 G2 reviews and 4.7 from 196 Capterra reviews, but both pages cover the whole Telnyx platform rather than its voice agents; Trioteca runs seven Telnyx voice agents."}},"verdict":"Telnyx suits developers who want the agent, phone numbers and calls on one invoice at a low public per-minute price, with tools, MCP servers and warm transfers built in. The catch: outbound calls are scheduled one recipient at a time, training opt-outs go through the account team, and Trustpilot reviewers report slow verification and support.","status_note":null,"pricing":{"model":"per minute + usage","headline":"$0.05/min voice engine + LLM tokens + telephony at carrier cost; no monthly fee on pay as you go","reference_cost_usd":62.6,"reference_cost_means":"what you would pay for 1,000 minutes of AI phone calls a month, including the vendor's own voice, model and phone-line charges, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001:2022","ISO 27701:2019","PCI DSS"],"review":"https://bestaiagent.org/voice-agents/telnyx","markdown":"https://bestaiagent.org/voice-agents/telnyx.md","sources":[{"n":1,"title":"AI Voice Agent Pricing","publisher":"Telnyx","url":"https://telnyx.com/pricing/voice-ai-agents","accessed":"2026-10-08"},{"n":2,"title":"Voice AI 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Docs","url":"https://developers.telnyx.com/docs/inference/ai-assistants/version-testing-traffic-distribution","accessed":"2026-10-08"},{"n":8,"title":"Conversational AI quickstart: Models & Supported Languages","publisher":"Telnyx Developer Docs","url":"https://developers.telnyx.com/docs/voice/conversational-ai/quickstart","accessed":"2026-10-08"},{"n":9,"title":"Data Residency & Compliance FAQ","publisher":"Telnyx Developer Docs","url":"https://developers.telnyx.com/docs/inference/data-residency","accessed":"2026-10-08"},{"n":10,"title":"Pay over Voice","publisher":"Telnyx Developer Docs","url":"https://developers.telnyx.com/docs/voice/programmable-voice/pay","accessed":"2026-10-08"},{"n":11,"title":"Security","publisher":"Telnyx","url":"https://telnyx.com/security","accessed":"2026-10-08"},{"n":12,"title":"Telnyx Launches WhatsApp Business Calling, Bringing Programmable Voice to the World's Largest Messaging Platform","publisher":"Telnyx (GlobeNewswire)","url":"https://www.globenewswire.com/news-release/2026/04/30/3284628/0/en/telnyx-launches-whatsapp-business-calling-bringing-programmable-voice-to-the-world-s-largest-messaging-platform.html","accessed":"2026-10-08"},{"n":13,"title":"Why Trioteca Chose Telnyx: Trust","publisher":"Telnyx","url":"https://telnyx.com/customer-stories/trioteca","accessed":"2026-10-08"},{"n":14,"title":"Customer stories","publisher":"Telnyx","url":"https://telnyx.com/customer-stories","accessed":"2026-10-08"},{"n":15,"title":"Telnyx CPaaS Reviews","publisher":"G2","url":"https://www.g2.com/products/telnyx-cpaas/reviews","accessed":"2026-10-08"},{"n":16,"title":"Telnyx Products","publisher":"G2","url":"https://www.g2.com/sellers/telnyx","accessed":"2026-10-08"},{"n":17,"title":"Telnyx Suite Reviews","publisher":"Capterra","url":"https://www.capterra.com/p/173804/Telnyx/reviews/","accessed":"2026-10-08"},{"n":18,"title":"Telnyx 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holds SOC 2 Type II and ISO 27001:2022 and keeps data in a chosen region with Parloa Zones, but publishes no policy on training with customer data."},"evidence":{"level":4,"weight":15,"why":"G2 shows 4.5 from 38 reviews and Gartner Peer Insights 4.5 from 48 ratings, each short of 50, but named customers such as HSE and Württembergische Versicherung publish results with numbers."}},"verdict":"Parloa suits large enterprises, especially in Europe, that want voice-first agents with simulation, approvals and regional data hosting in one platform. The catch is opacity: prices come only by quote, no policy on training with your data is published, and independent reviews are still few.","status_note":null,"pricing":{"model":"quote only","headline":"Quote only (per minute for voice, per interaction for chat)","reference_cost_usd":null,"reference_cost_means":"what you would pay for 1,000 minutes of AI phone calls a month, including the vendor's own voice, model and phone-line charges, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001:2022","PCI DSS"],"review":"https://bestaiagent.org/voice-agents/parloa","markdown":"https://bestaiagent.org/voice-agents/parloa.md","sources":[{"n":1,"title":"AI Agents for Enterprise Customer Service","publisher":"Parloa","url":"https://www.parloa.com/","accessed":"2026-10-08"},{"n":2,"title":"Consumption-Based Pricing for AI Agents","publisher":"Parloa","url":"https://www.parloa.com/platform/pricing/","accessed":"2026-10-08"},{"n":3,"title":"AI Agent Management Platform for Enterprise CX","publisher":"Parloa","url":"https://www.parloa.com/platform/","accessed":"2026-10-08"},{"n":4,"title":"AI Agent Builder for Enterprise CX Teams","publisher":"Parloa","url":"https://www.parloa.com/platform/agent-builder/","accessed":"2026-10-08"},{"n":5,"title":"AI Agent Testing & Simulation: Parloa Performance Lab","publisher":"Parloa","url":"https://www.parloa.com/platform/performance-lab/","accessed":"2026-10-08"},{"n":6,"title":"AI Agent Observability for Contact Centers: Parloa Lens","publisher":"Parloa","url":"https://www.parloa.com/platform/parloa-lens/","accessed":"2026-10-08"},{"n":7,"title":"Voice & Chat AI Infrastructure for Enterprises","publisher":"Parloa","url":"https://www.parloa.com/platform/conversation-infrastructure/","accessed":"2026-10-08"},{"n":8,"title":"Enterprise AI Agent Security & Governance","publisher":"Parloa","url":"https://www.parloa.com/platform/enterprise-security-governance/","accessed":"2026-10-08"},{"n":9,"title":"Trust Center","publisher":"Parloa","url":"https://trust.parloa.com/","accessed":"2026-10-08"},{"n":10,"title":"Parloa AI agent management platform: Enterprise FAQ for customer service and contact center leaders","publisher":"Parloa","url":"https://www.parloa.com/knowledge-hub/parloa-faqs/","accessed":"2026-10-08"},{"n":11,"title":"Building Enterprise Trust in AI-Powered CX: Why Parloa Stands Apart","publisher":"Parloa","url":"https://www.parloa.com/knowledge-hub/why-choose-parloa-vs-other-ai-vendors/","accessed":"2026-10-08"},{"n":12,"title":"Parloa Zones: Provable data residency for global AI","publisher":"Parloa","url":"https://www.parloa.com/blog/parloa-zones-deploy-ai-globally-with-data-residency-you-can-prove/","accessed":"2026-10-08"},{"n":13,"title":"AI Agent Integrations for Contact Centers","publisher":"Parloa","url":"https://www.parloa.com/platform/integrations/","accessed":"2026-10-08"},{"n":14,"title":"IVR Replacement with Voice AI Agents","publisher":"Parloa","url":"https://www.parloa.com/solutions/ivr-replacement/","accessed":"2026-10-08"},{"n":15,"title":"AI Agents for Outbound Renewals & Win-Back","publisher":"Parloa","url":"https://www.parloa.com/solutions/outbound-renewals-win-back-and-proactive-service/","accessed":"2026-10-08"},{"n":16,"title":"AI Voice Agents for Collections & Outbound","publisher":"Parloa","url":"https://www.parloa.com/solutions/collections-and-dynamic-outbound/","accessed":"2026-10-08"},{"n":17,"title":"Customer Stories & Case Studies","publisher":"Parloa","url":"https://www.parloa.com/customers/","accessed":"2026-10-08"},{"n":18,"title":"HSE Boosts Sales & Service with Voice AI","publisher":"Parloa","url":"https://www.parloa.com/customers/hse/","accessed":"2026-10-08"},{"n":19,"title":"Parloa Valued at $3 Billion with $350M Series D to Lead Agentic AI for Customer Experience","publisher":"Parloa","url":"https://www.parloa.com/parloa-in-the-press/parloa-valued-at-3-billion-with-350m-series-d/","accessed":"2026-10-08"},{"n":20,"title":"Parloa triples its valuation in 8 months to $3B with $350M raise","publisher":"TechCrunch","url":"https://techcrunch.com/2026/01/15/parloa-triples-its-valuation-in-8-months-to-3b-with-350m-raise/","accessed":"2026-10-08"},{"n":21,"title":"Parloa raises $350M to make enterprise customer experience fully conversational","publisher":"SiliconANGLE","url":"https://siliconangle.com/2026/01/15/parloa-raises-350m-make-enterprise-customer-experience-fully-conversational/","accessed":"2026-10-08"},{"n":22,"title":"Parloa: customer experience agent evaluation and G2 reviews","publisher":"G2","url":"https://ai.g2.com/evaluations/categories/customer-experience/parloa","accessed":"2026-10-08"},{"n":23,"title":"Parloa Platform Reviews and Ratings","publisher":"Gartner Peer 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environment."},"trust":{"level":4,"weight":15,"why":"Lovable holds SOC 2 Type II and ISO 27001 and runs a built-in security scan, but Free and Pro content may train its models unless you opt out."},"evidence":{"level":5,"weight":15,"why":"Lovable rates 4.6 from 450 G2 reviews and 4.7 from 209 Product Hunt reviews, and names customers such as Delivery Hero; the data exposures in apps built with it are listed under concerns."}},"verdict":"Lovable suits founders and teams who want a working, hosted web app with a database, sign-in and payments from a chat, with the code synced to GitHub. The catch is security and cost: Lovable-built apps have repeatedly exposed data when access rules were left open, and what each task costs in credits is hard to predict.","status_note":null,"pricing":{"model":"subscription + credits","headline":"Pro from $25/month for 100 credits; Business from $50/month; Enterprise by quote","reference_cost_usd":25,"reference_cost_means":"what one builder pays a month on the cheapest plan that publishes to your own domain and keeps projects private, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001","AIUC-1"],"review":"https://bestaiagent.org/app-builders/lovable","markdown":"https://bestaiagent.org/app-builders/lovable.md","sources":[{"n":1,"title":"Subscription plans","publisher":"Lovable Docs","url":"https://docs.lovable.dev/introduction/subscription-plans","accessed":"2026-10-08"},{"n":2,"title":"Credits and usage","publisher":"Lovable Docs","url":"https://docs.lovable.dev/introduction/credits-and-usage","accessed":"2026-10-08"},{"n":3,"title":"Lovable Cloud","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/cloud","accessed":"2026-10-08"},{"n":4,"title":"Security overview","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/security","accessed":"2026-10-08"},{"n":5,"title":"Sync your Lovable project with GitHub","publisher":"Lovable Docs","url":"https://docs.lovable.dev/integrations/github","accessed":"2026-10-08"},{"n":6,"title":"Revert and restore your project with version history","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/projects/history","accessed":"2026-10-08"},{"n":7,"title":"Publish your Lovable project","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/publish","accessed":"2026-10-08"},{"n":8,"title":"Database","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/database","accessed":"2026-10-08"},{"n":9,"title":"Test your app in a browser","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/browser-testing","accessed":"2026-10-08"},{"n":10,"title":"Implement changes in Build mode","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/agent-mode","accessed":"2026-10-08"},{"n":11,"title":"Add payments to your app","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/payments","accessed":"2026-10-08"},{"n":12,"title":"Lovable connectors: Connect tools, services, and APIs","publisher":"Lovable Docs","url":"https://docs.lovable.dev/integrations/introduction","accessed":"2026-10-08"},{"n":13,"title":"FAQ","publisher":"Lovable Docs","url":"https://docs.lovable.dev/introduction/faq","accessed":"2026-10-08"},{"n":14,"title":"Lovable for Enterprise","publisher":"Lovable Docs","url":"https://docs.lovable.dev/introduction/lovable-for-enterprise","accessed":"2026-10-08"},{"n":15,"title":"Manage training data and privacy","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/business/data-opt-out","accessed":"2026-10-08"},{"n":16,"title":"AI features for your app","publisher":"Lovable Docs","url":"https://docs.lovable.dev/features/ai","accessed":"2026-10-08"},{"n":17,"title":"Customers","publisher":"Lovable","url":"https://lovable.dev/customers","accessed":"2026-10-08"},{"n":18,"title":"Lovable confirms new $13.3B valuation, raises another $400M","publisher":"TechCrunch","url":"https://techcrunch.com/2026/08/12/lovable-confirms-new-13-3b-valuation-raises-another-400m/","accessed":"2026-10-08"},{"n":19,"title":"CVE-2025-48757 Detail","publisher":"NIST National Vulnerability Database","url":"https://nvd.nist.gov/vuln/detail/CVE-2025-48757","accessed":"2026-10-08"},{"n":20,"title":"The hottest new vibe coding startup may be a sitting duck for hackers","publisher":"Semafor","url":"https://www.semafor.com/article/05/29/2025/the-hottest-new-vibe-coding-startup-lovable-is-a-sitting-duck-for-hackers","accessed":"2026-10-08"},{"n":21,"title":"Lovable-hosted app littered with basic flaws exposed 18K users, researcher claims","publisher":"The Register","url":"https://www.theregister.com/2026/02/27/lovable_app_vulnerabilities/","accessed":"2026-10-08"},{"n":22,"title":"Lovable spews user data; says chats were MEANT to be publicly accessible - kind of","publisher":"The Stack","url":"https://www.thestack.technology/lovable-spews-user-data-says-chats-were-meant-to-be-publicly-accessible-kind-of/","accessed":"2026-10-08"},{"n":23,"title":"Lovable Reviews","publisher":"G2","url":"https://www.g2.com/products/lovable/reviews","accessed":"2026-10-08"},{"n":24,"title":"Lovable Reviews","publisher":"Trustpilot","url":"https://www.trustpilot.com/review/lovable.dev","accessed":"2026-10-08"},{"n":25,"title":"Lovable Reviews","publisher":"Product Hunt","url":"https://www.producthunt.com/products/lovable/reviews","accessed":"2026-10-08"},{"n":26,"title":"Lovable (alternatives page with rating)","publisher":"Capterra","url":"https://www.capterra.com/p/10033959/Lovable/alternatives/","accessed":"2026-10-08"}]},{"id":"rocket","category":"app-builders","name":"Rocket","vendor":"Rocket USA Inc.","website":"https://www.rocket.new/","rank":3,"score":8.1,"label":"Excellent","criteria":{"capability":{"level":4,"weight":30,"why":"Rocket builds Next.js apps with Supabase sign-in and a database and publishes them in one click, fixes errors it detects after each change, and adds Stripe and imported APIs, but its Flutter apps reach the App Store and Google Play only after you build and submit them yourself with Xcode or Flutter tools."},"pricing":{"level":4,"weight":20,"why":"Plan prices and monthly credit allowances are public, but credit use per task is described only as low, moderate or high, and add-on prices are not published."},"control":{"level":5,"weight":20,"why":"Direct code editing and zip export, two-way GitHub sync for Next.js TypeScript projects, versions with rollback, separate staging and production with their own environment variables, and Editor and Viewer roles with SSO through sales cover all five."},"trust":{"level":3,"weight":15,"why":"Rocket shows SOC 2 and ISO 27001 badges without a report type or trust centre, documents no security scan of the apps it builds, and its no-training promise covers only external AI models."},"evidence":{"level":4,"weight":15,"why":"Trustpilot, its largest review base, rates Rocket 4.5 from 173 reviews, short of the 200 needed for level 5, and Rocket names no customers with published stories."}},"verdict":"Rocket suits founders and small teams that want one flat-priced tool for a Next.js web app and a Flutter mobile app, with staging, production and version rollback built in. The catch is the hand-off: two-way GitHub sync covers only Next.js TypeScript, store releases need Xcode or Flutter tools on your own computer, and its security badges come without a published report.","status_note":"With Rocket 1.0 in April 2026, the app builder became one part of a wider platform with market research and competitor tracking, and tokens became credits at 20 credits per million tokens.","pricing":{"model":"subscription + credits","headline":"From $25/month (Pro, 100 credits); Rocket $50 (250 credits); Booster $250 (1,500 credits)","reference_cost_usd":25,"reference_cost_means":"what one builder pays a month on the cheapest plan that publishes to your own domain and keeps projects private, using public prices only"},"certifications":["SOC 2 (claimed, type not stated)","ISO 27001 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The catch is cost control: prompts, tests and every live app draw on one credit balance, a live app costs 50 to 1,100 credits a month against Standard's 100, and Trustpilot reviewers report fast-draining credits and refused refunds.","status_note":null,"pricing":{"model":"subscription + credits","headline":"From $20/month (Standard, 100 credits); Pro $200/month (750 credits); each live app costs 50+ credits a month","reference_cost_usd":20,"reference_cost_means":"what one builder pays a month on the cheapest plan that publishes to your own domain and keeps projects private, using public prices only"},"certifications":["SOC 2 Type I","ISO 27001:2022"],"review":"https://bestaiagent.org/app-builders/emergent","markdown":"https://bestaiagent.org/app-builders/emergent.md","sources":[{"n":1,"title":"Pricing & Plans","publisher":"Emergent","url":"https://emergent.sh/pricing","accessed":"2026-10-08"},{"n":2,"title":"Emergent 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Docs","url":"https://help.emergent.sh/understanding-models-e1-e2-e3-maxx","accessed":"2026-10-08"},{"n":16,"title":"Checkpoints: undo anything","publisher":"Emergent Docs","url":"https://help.emergent.sh/checkpoints-undo-anything","accessed":"2026-10-08"},{"n":17,"title":"FAQs","publisher":"Emergent Docs","url":"https://help.emergent.sh/faqs","accessed":"2026-10-08"},{"n":18,"title":"Team roles, permissions & collaboration","publisher":"Emergent Docs","url":"https://help.emergent.sh/team-roles-permissions-collaboration","accessed":"2026-10-08"},{"n":19,"title":"Emergent for Enterprise","publisher":"Emergent","url":"https://emergent.sh/enterprise","accessed":"2026-10-08"},{"n":20,"title":"Emergent Trust Center","publisher":"Emergent","url":"https://emergent.trust.site/","accessed":"2026-10-08"},{"n":21,"title":"AI & model training","publisher":"Emergent Docs","url":"https://help.emergent.sh/ai-model-training","accessed":"2026-10-08"},{"n":22,"title":"Where your data is stored & who processes it","publisher":"Emergent Docs","url":"https://help.emergent.sh/where-your-data-is-stored","accessed":"2026-10-08"},{"n":23,"title":"Your responsibilities as a controller","publisher":"Emergent Docs","url":"https://help.emergent.sh/controller-responsibilities","accessed":"2026-10-08"},{"n":24,"title":"Keep it safe","publisher":"Emergent Docs","url":"https://help.emergent.sh/keep-it-safe","accessed":"2026-10-08"},{"n":25,"title":"Cancellation & refunds","publisher":"Emergent Docs","url":"https://help.emergent.sh/cancellation-refunds","accessed":"2026-10-08"},{"n":26,"title":"Autoverse Mobility built a full logistics and warehouse operations suite","publisher":"Emergent","url":"https://emergent.sh/case-studies/autoverse-mobility-built-full-logistics-and-warehouse-operations-suite","accessed":"2026-10-08"},{"n":27,"title":"Indian vibe-coding startup Emergent triples valuation to $300M with $70M fundraise","publisher":"TechCrunch","url":"https://techcrunch.com/2026/01/20/indian-vibe-coding-startup-emergent-raises-70m-at-300m-valuation-from-softbank-khosla-ventures/","accessed":"2026-10-08"},{"n":28,"title":"Emergent Joins Unicorn Club After Raising $130 Mn At $1.5 Bn Valuation","publisher":"Inc42","url":"https://inc42.com/buzz/emergent-joins-unicorn-club-after-raising-130-mn-at-1-5-bn-valuation/","accessed":"2026-10-08"},{"n":29,"title":"Emergent Reviews","publisher":"Trustpilot","url":"https://www.trustpilot.com/review/emergent.sh","accessed":"2026-10-08"},{"n":30,"title":"Emergent Reviews","publisher":"G2","url":"https://www.g2.com/products/emergent-ai-coding/reviews","accessed":"2026-10-08"}]},{"id":"base44","category":"app-builders","name":"Base44","vendor":"Wix","website":"https://base44.com/","rank":5,"score":7.5,"label":"Very good","criteria":{"capability":{"level":4,"weight":30,"why":"Base44 builds full-stack web apps with a database, sign-in and hosting, its testing agent tests key flows in a browser and hands failures to the AI to fix, and it adds Stripe and connectors, but its app-store builds wrap the web app in a web view and you submit them yourself."},"pricing":{"level":4,"weight":20,"why":"Plan prices and monthly message and integration credits are public, but credit use varies by model and task, so the cost of a build is hard to predict."},"control":{"level":5,"weight":20,"why":"Base44 documents in-app code editing, two-way GitHub sync, version history with restore on branches, a test database kept separate from live data, and Owner, Editor and Viewer roles with enforced SSO on Enterprise."},"trust":{"level":4,"weight":15,"why":"Base44 holds SOC 2 Type II and ISO 27001 and scans the apps it builds, but only Enterprise workspaces get a stated opt-out from AI model training."},"evidence":{"level":1,"weight":15,"why":"Its largest review base is negative, at 2.8 out of 5 from 906 Trustpilot reviews with widespread billing and credit 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The catch is credits and billing: Trustpilot reviewers rate it 2.8 out of 5 from 906 reviews, citing credits used up during AI debugging and trouble with refunds.","status_note":"Wix bought Base44 in June 2025 for $80 million upfront plus milestone payments in 2029, and runs it as an independent product.","pricing":{"model":"subscription + credits","headline":"From $20/month (Starter, billed monthly) or $16/month billed yearly; free plan with 25 message credits","reference_cost_usd":20,"reference_cost_means":"what one builder pays a month on the cheapest plan that publishes to your own domain and keeps projects private, using public prices only"},"certifications":["SOC 2 Type II","ISO 27001"],"review":"https://bestaiagent.org/app-builders/base44","markdown":"https://bestaiagent.org/app-builders/base44.md","sources":[{"n":1,"title":"Pricing","publisher":"Base44","url":"https://base44.com/pricing","accessed":"2026-10-08"},{"n":2,"title":"Using the AI Chat in Base44","publisher":"Base44 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Center","url":"https://support.bolt.new/integrations/stripe","accessed":"2026-10-08"},{"n":15,"title":"Connect to an MCP server","publisher":"Bolt Help Center","url":"https://support.bolt.new/building/using-bolt/connect-mcp","accessed":"2026-10-08"},{"n":16,"title":"Choose an agent","publisher":"Bolt Help Center","url":"https://support.bolt.new/building/using-bolt/agents","accessed":"2026-10-08"},{"n":17,"title":"Intro to Bolt","publisher":"Bolt Help Center","url":"https://support.bolt.new/get-started/intro-bolt","accessed":"2026-10-08"},{"n":18,"title":"Supported technologies","publisher":"Bolt Help Center","url":"https://support.bolt.new/concepts/supported-technologies","accessed":"2026-10-08"},{"n":19,"title":"Manage your team","publisher":"Bolt Help Center","url":"https://support.bolt.new/account-and-subscription/teams/manage-team","accessed":"2026-10-08"},{"n":20,"title":"Account settings","publisher":"Bolt Help 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higher ed is holding an entire generation back (by StackBlitz CEO Eric Simons)","publisher":"Fortune","url":"https://fortune.com/2026/01/02/advice-to-gen-z-from-startup-founder-vibe-coding-college-taboo-worth-it/","accessed":"2026-10-08"},{"n":28,"title":"Bolt.new Reviews","publisher":"G2","url":"https://www.g2.com/products/bolt-new/reviews","accessed":"2026-10-08"},{"n":29,"title":"Bolt.new Reviews","publisher":"Trustpilot","url":"https://www.trustpilot.com/review/bolt.new","accessed":"2026-10-08"},{"n":30,"title":"Bolt.new Reviews","publisher":"Product Hunt","url":"https://www.producthunt.com/products/bolt-new/reviews","accessed":"2026-10-08"}]},{"id":"bubble-ai","category":"app-builders","name":"Bubble AI","vendor":"Bubble","website":"https://bubble.io/","rank":9,"score":7,"label":"Very good","criteria":{"capability":{"level":3,"weight":30,"why":"Bubble AI generates full-stack apps with a database and sign-in that deploy to Live in one step, and Bubble publishes native apps to the 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cover the whole no-code platform rather than Bubble AI, and Trustpilot shows 2.6 from 154."}},"verdict":"Bubble AI suits founders who want an AI head start on a web and native mobile app that they will keep building visually on one shared backend. The catch is lock-in and cost: apps cannot be exported as code, and workload billing plus new AI credit charges make the bill depend on use.","status_note":null,"pricing":{"model":"subscription + usage","headline":"From $32/month (web Starter, billed monthly; $39 from October 20, 2026); web and mobile from $69/month; free plan","reference_cost_usd":32,"reference_cost_means":"what one builder pays a month on the cheapest plan that publishes to your own domain and keeps projects private, using public prices only"},"certifications":["SOC 2 Type II"],"review":"https://bestaiagent.org/app-builders/bubble-ai","markdown":"https://bestaiagent.org/app-builders/bubble-ai.md","sources":[{"n":1,"title":"Pricing","publisher":"Bubble","url":"https://bubble.io/pricing","accessed":"2026-10-08"},{"n":2,"title":"Pricing and plans","publisher":"Bubble Manual","url":"https://manual.bubble.io/account-and-marketplace/account-and-billing/pricing-plans.md","accessed":"2026-10-08"},{"n":3,"title":"FAQ: Pricing and Workload","publisher":"Bubble Manual","url":"https://manual.bubble.io/account-and-marketplace/account-and-billing/pricing-plans/pricing-faq.md","accessed":"2026-10-08"},{"n":4,"title":"Workload pricing","publisher":"Bubble","url":"https://bubble.io/pricing/workload","accessed":"2026-10-08"},{"n":5,"title":"AI credits","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/ai/ai-credits.md","accessed":"2026-10-08"},{"n":6,"title":"Introducing Agent 2 and the Bubble MCP","publisher":"Bubble","url":"https://bubble.io/blog/agent-2/","accessed":"2026-10-08"},{"n":7,"title":"Bubble AI Agent","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/ai/bubble-ai-agent.md","accessed":"2026-10-08"},{"n":8,"title":"Generate apps with AI","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/ai/bubble-ai-agent/generate-apps-with-ai.md","accessed":"2026-10-08"},{"n":9,"title":"Edit apps with AI","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/ai/bubble-ai-agent/edit-apps-with-ai.md","accessed":"2026-10-08"},{"n":10,"title":"Bubble MCP","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/ai/bubble-mcp.md","accessed":"2026-10-08"},{"n":11,"title":"Introducing New Native Mobile Capabilities for the Bubble AI Agent (+ More)","publisher":"Bubble","url":"https://bubble.io/blog/bubble-ai-agent-mobile/","accessed":"2026-10-08"},{"n":12,"title":"Introducing Bubble for Native Mobile Apps: A Faster, More Effective Way to Build for Mobile","publisher":"Bubble","url":"https://bubble.io/blog/native-mobile-beta/","accessed":"2026-10-08"},{"n":13,"title":"iOS App Store","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/publishing-your-app/native-mobile-app/ios-app-store.md","accessed":"2026-10-08"},{"n":14,"title":"Native iOS and Android","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/getting-started/building-for.../native-ios-and-android.md","accessed":"2026-10-08"},{"n":15,"title":"Application and data ownership","publisher":"Bubble Manual","url":"https://manual.bubble.io/account-and-marketplace/application-and-data-ownership.md","accessed":"2026-10-08"},{"n":16,"title":"Version control","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/maintaining-an-application/version-control.md","accessed":"2026-10-08"},{"n":17,"title":"Collaborators","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/maintaining-an-application/collaboration.md","accessed":"2026-10-08"},{"n":18,"title":"Single sign-on (SSO)","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/bubble-for-enterprise/security-and-compliance/single-sign-on-sso.md","accessed":"2026-10-08"},{"n":19,"title":"Security dashboard plan features","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/security/security-dashboard/security-dashboard-plan-features.md","accessed":"2026-10-08"},{"n":20,"title":"SOC 2 Type II","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/optimizing-an-application/compliance/soc-2-type-ii.md","accessed":"2026-10-08"},{"n":21,"title":"HIPAA","publisher":"Bubble Manual","url":"https://manual.bubble.io/help-guides/optimizing-an-application/compliance/hipaa.md","accessed":"2026-10-08"},{"n":22,"title":"Security","publisher":"Bubble","url":"https://bubble.io/security","accessed":"2026-10-08"},{"n":23,"title":"Subprocessors","publisher":"Bubble","url":"https://bubble.io/subprocessors","accessed":"2026-10-08"},{"n":24,"title":"Bubble's Direction: Co-CEO Emmanuel Straschnov Answers Community Questions About AI, Mobile, and More","publisher":"Bubble","url":"https://bubble.io/blog/ai-agent-ama-recap/","accessed":"2026-10-08"},{"n":25,"title":"Claude Sonnet 4.6 Goes Live in Bubble AI on 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The catch is cost and control: building needs a paid plan, credit use per prompt varies, GitHub sync is still \"coming soon\", and the few independent reviews complain about billing and credits.","status_note":"Anything is the new name of Create (create.xyz), whose maker is still Create, Inc., and Apple removed Anything's own iPhone app from the App Store in March 2026.","pricing":{"model":"subscription + credits","headline":"Pro $24/month ($19 billed yearly) with 20,000 credits; Max from $239/month; building needs a paid plan","reference_cost_usd":24,"reference_cost_means":"what one builder pays a month on the cheapest plan that publishes to your own domain and keeps projects private, using public prices only"},"certifications":[],"review":"https://bestaiagent.org/app-builders/anything","markdown":"https://bestaiagent.org/app-builders/anything.md","sources":[{"n":1,"title":"Plans and Pricing","publisher":"Anything","url":"https://www.anything.com/pricing","accessed":"2026-10-08"},{"n":2,"title":"Subscriptions","publisher":"Anything Docs","url":"https://www.anything.com/docs/account/subscriptions","accessed":"2026-10-08"},{"n":3,"title":"Credits","publisher":"Anything Docs","url":"https://www.anything.com/docs/account/credits","accessed":"2026-10-08"},{"n":4,"title":"FAQ","publisher":"Anything Docs","url":"https://www.anything.com/docs/faq","accessed":"2026-10-08"},{"n":5,"title":"Agent","publisher":"Anything Docs","url":"https://www.anything.com/docs/builder/agent","accessed":"2026-10-08"},{"n":6,"title":"Controls","publisher":"Anything Docs","url":"https://www.anything.com/docs/builder/controls","accessed":"2026-10-08"},{"n":7,"title":"Max","publisher":"Anything Docs","url":"https://www.anything.com/docs/builder/max","accessed":"2026-10-08"},{"n":8,"title":"Mobile","publisher":"Anything Docs","url":"https://www.anything.com/docs/apps/mobile","accessed":"2026-10-08"},{"n":9,"title":"Submit to App Store","publisher":"Anything Docs","url":"https://www.anything.com/docs/launch/app-store","accessed":"2026-10-08"},{"n":10,"title":"Submit to Play Store","publisher":"Anything Docs","url":"https://www.anything.com/docs/apps/mobile/publishing-android","accessed":"2026-10-08"},{"n":11,"title":"Databases","publisher":"Anything Docs","url":"https://www.anything.com/docs/apps/databases","accessed":"2026-10-08"},{"n":12,"title":"Auth","publisher":"Anything Docs","url":"https://www.anything.com/docs/apps/auth","accessed":"2026-10-08"},{"n":13,"title":"Backend","publisher":"Anything Docs","url":"https://www.anything.com/docs/apps/backend","accessed":"2026-10-08"},{"n":14,"title":"APIs & Integrations","publisher":"Anything Docs","url":"https://www.anything.com/docs/quick-tips/external-apis","accessed":"2026-10-08"},{"n":15,"title":"Integrations","publisher":"Anything Docs","url":"https://www.anything.com/docs/apps/integrations","accessed":"2026-10-08"},{"n":16,"title":"Stripe","publisher":"Anything Docs","url":"https://www.anything.com/docs/payments/stripe","accessed":"2026-10-08"},{"n":17,"title":"RevenueCat","publisher":"Anything Docs","url":"https://www.anything.com/docs/payments/revenuecat","accessed":"2026-10-08"},{"n":18,"title":"Publish","publisher":"Anything Docs","url":"https://www.anything.com/docs/launch/publish","accessed":"2026-10-08"},{"n":19,"title":"Domains","publisher":"Anything Docs","url":"https://www.anything.com/docs/launch/domains","accessed":"2026-10-08"},{"n":20,"title":"Export","publisher":"Anything Docs","url":"https://www.anything.com/docs/share/export","accessed":"2026-10-08"},{"n":21,"title":"Invite your team","publisher":"Anything Docs","url":"https://www.anything.com/docs/share/teams","accessed":"2026-10-08"},{"n":22,"title":"CLI","publisher":"Anything Docs","url":"https://www.anything.com/docs/builder/cli","accessed":"2026-10-08"},{"n":23,"title":"Essentials","publisher":"Anything Docs","url":"https://www.anything.com/docs/essentials","accessed":"2026-10-08"},{"n":24,"title":"Upgrade to v2","publisher":"Anything Docs","url":"https://www.anything.com/docs/builder/upgrade-to-v2","accessed":"2026-10-08"},{"n":25,"title":"Create, Inc. 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