ElevenAgents review

ElevenAgents is the agent platform from ElevenLabs, the voice AI company best known for text to speech. Agents answer and place phone calls through Twilio or any SIP trunk, and also run in a web widget, mobile SDKs, SMS and WhatsApp ^4,15,16,17. ElevenLabs' docs also call it ElevenLabs Agents ¹⁸. Connectors cover contact-center platforms such as Genesys and Five9 and carriers such as Vonage and Plivo ³².

ElevenLabs raised $500 million in a round led by Sequoia at an $11 billion valuation in February 2026, and said annual recurring revenue passed $330 million at the end of 2025 ²⁶. In September 2026 an employee share sale valued the company at $22 billion ²⁷. Its v4 speech model, launched in late September, covers more than 90 languages and has a faster Turbo version aimed at voice agents ²⁸.

You build an agent in the dashboard, in a visual workflow builder, or as code through a CLI ⁴. You pick an LLM from Google, OpenAI, Anthropic or ElevenLabs-hosted open models, or plug in your own ⁵. During a call the agent can call your APIs through webhook tools, run code tools, use MCP servers and search a knowledge base ^4,6. A transfer tool hands the call to a person: a conference transfer with a summary for the person taking the call on native Twilio numbers, a blind transfer, or a SIP REFER transfer ⁷. Batch calling takes a CSV or XLS list and places outbound calls now or on a schedule ⁸.

Before launch, simulation tests run full multi-turn conversations with a simulated caller, and tool tests check that the agent calls the right tool with the right parameters ⁹. Versioning keeps immutable versions and branches and splits live traffic between them ¹⁰, and merge proposals, still in alpha, let a teammate review a change first ¹¹. Guardrails keep the agent on topic, block prompt injection and check replies against your policies ¹². After each call, conversation analysis scores success against your criteria, extracts data and tracks sentiment ¹⁴.

ElevenAgents is billed by call minutes, not the shared credit pool. Plans run from free (15 minutes) to Business at $990 a month (12,375 minutes), and every extra minute costs $0.08 ¹. Burst pricing lets you go up to three times your concurrency limit at $0.16 a minute ¹. LLM usage is billed on top at the model provider's rate with no markup ^1,5, and you pay your own carrier, such as Twilio, for the phone line ¹. Going past your plan's minutes needs prepaid Pay As You Go credits, with a $5 minimum top-up ^2,3. Silence longer than 10 seconds is billed at a 95% discount, but billed time runs from connection to hang-up ³. For 1,000 minutes a month, the Starter plan comes to $80 before LLM and carrier charges ¹.

ElevenLabs lists SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1 and PCI DSS Level 1 for its agent platform ²². Agents are HIPAA-eligible: Enterprise customers can sign a BAA, and with Zero Retention Mode, health data is not stored in transcripts, recordings, tool calls or logs ¹⁸. Data is stored in the US by default; Enterprise customers can choose isolated environments in the EU, India or Singapore ¹⁹. The privacy policy lets ElevenLabs train its models on personal data, including audio, unless you opt out in your account settings, and the opt-out applies only going forward ²³. Enterprise workspaces add member roles and audit logs ^20,21.

ElevenLabs holds 4.5 stars from 1,211 G2 reviews, but that rating covers the whole platform, and G2 has not yet run its own evaluation of the agents ²⁹. Capterra shows 4.7 from 25 reviews ³⁰. Trustpilot is split: 3.1 from 1,177 reviews, with complaints about credits and hard-to-reach support ³¹. Revolut uses ElevenLabs agents for customer support in the UK and Europe ²⁴, and Deutsche Telekom is adding them to its customer service by app and phone ²⁵. 3Shape is quoted on the product page ²².