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The best AI agents for customer support

We rated 12 AI agents that answer customers and resolve their requests. Independent hands-on tests carry the most weight; each agent is also scored on what it can do, what it costs, how much control you get, how it handles data and what its customers say.

Updated 8 October 2026278 sources citedHow we rate

Ratings

  1. 1
    Highest rated

    Zendesk AI agentsby Zendesk

    Zendesk's built-in AI agents that resolve messaging, email and voice requests and bill per verified resolution.

    Pricing
    $1.50 per automated resolution (committed), $2.00 pay-as-you-go
    Best for
    Teams already running Zendesk that want AI in the same agent workspace
    9.3/10OutstandingRead review
  2. 2

    Lyroby Tidio

    Tidio's AI agent that answers customers and acts on orders across chat, email and social channels.

    Pricing
    From $39/mo for 50 conversations
    Best for
    Small and mid-size online stores on Tidio or Shopify
    8.4/10ExcellentRead review
  3. 3

    Finby Fin, a Salesforce company

    Outcome-priced AI customer agent that resolves and acts on support conversations across chat, email and voice.

    Pricing
    $0.99 per outcome
    Best for
    Teams on Intercom that want AI and human support in one tool
    8.3/10ExcellentRead review
  4. 4

    Gorgias AI Agentby Gorgias

    Gorgias's ecommerce AI agent that answers, edits Shopify orders and sells, billed per automated interaction.

    Pricing
    $0.90 per automated interaction (annual), $1.00 monthly, plus a helpdesk ticket
    Best for
    Shopify brands already using Gorgias as their helpdesk
    8.3/10ExcellentRead review
  5. 5

    Gladlyby Gladly

    Retail-focused AI agent and customer service platform that resolves orders and returns across chat, email, SMS and voice.

    Pricing
    $1.50 per AI resolution (Shopify tier); enterprise by quote
    Best for
    Mid-size and enterprise retail and ecommerce brands
    7.4/10Very goodRead review
  6. 6

    Agentforce Serviceby Salesforce

    Salesforce's AI agent for customer service, built into Service Cloud and grounded in your CRM data.

    Pricing
    $0.10 per action (Flex Credits), or $2 per conversation or resolution
    Best for
    Service teams already running on Salesforce Service Cloud
    7.3/10Very goodRead review
  7. 7

    Breeze Customer Agentby HubSpot

    HubSpot's AI support agent that answers and resolves customer conversations from your HubSpot CRM and content.

    Pricing
    $0.50 per resolution (50 HubSpot Credits)
    Best for
    Teams already running support in HubSpot Service Hub
    7.2/10Very goodRead review
  8. 8

    Decagonby Decagon

    Enterprise AI agents for customer service that resolve chat, email and voice conversations using natural-language procedures.

    Pricing
    Quote only (per conversation or per resolution)
    Best for
    Enterprise CX teams that want to own agent logic in plain language
    7.1/10Very goodRead review
  9. 9

    Sierraby Sierra

    Enterprise platform for AI agents that handle customer service across chat, voice, email and messaging.

    Pricing
    Quote only (outcome-based)
    Best for
    Large consumer brands with high-volume voice and chat support
    7.1/10Very goodRead review
  10. 10

    Adaby Ada

    Enterprise AI customer service agent that resolves and acts across chat, email, voice and messaging.

    Pricing
    Quote only
    Best for
    Enterprises with high conversation volume across chat, email and voice
    6.9/10GoodRead review
  11. 11

    Freddy AI Agentby Freshworks

    Freshworks' customer-facing AI agent for Freshdesk and Freshchat, billed per conversation session.

    Pricing
    $0.49 per session ($49 per 100)
    Best for
    Teams already on Freshdesk, Freshchat or Freshdesk Omni
    6.6/10GoodRead review
  12. 12

    Forethought AI Agentsby Zendesk

    Zendesk-owned AI agent suite that resolves, triages and assists on support tickets across chat, email and voice.

    Pricing
    Quote only
    Best for
    Support teams with 20,000+ historical tickets and steady volume
    6.1/10GoodRead review

Compare the scores

Each criterion is scored from 1 to 5. The last column is what you would pay for about 1,000 AI-handled conversations a month, using public prices only.

ToolScoreIndependent testsWhat it can doPricingControlSecurity and dataCustomer evidencePricingCost / 1,000
Zendesk AI agents9.3per resolution$1,500
Lyro8.4per conversation$700
Fin8.3per resolution$990
Gorgias AI Agent8.3per resolution$900
Gladly7.4per resolution$1,500
Agentforce Service7.3credits$2,000
Breeze Customer Agent7.2per resolution$500
Decagon7.1per conversationQuote
Sierra7.1per resolutionQuote
Ada6.9per conversationQuote
Freddy AI Agent6.6per conversation$490
Forethought AI Agents6.1platform fee + usageQuote

How we rate

6 criteria, each with written rules for every level. The weighted total is the score out of 10. Read the full method.

30%

Independent tests

How did it do when an independent tester gave it real support tasks?

20%

What it can do

Can it resolve problems, not just answer questions, on the channels your customers use?

15%

Pricing

Can you work out what you will pay before talking to sales?

15%

Control

Can your team test it, set rules, hand off to people and see how it is doing?

10%

Security and data

Is your data handled to a standard you can show an auditor?

10%

Customer evidence

Do independent reviews and named customers back up the vendor's story?

Questions

What is the best AI agent for customer support?

Zendesk AI agents by Zendesk scores highest in our ratings, at 9.3 out of 10, ahead of Lyro at 8.4. Zendesk AI agents suit teams already on Zendesk that want automation inside their helpdesk, with a resolution allowance in every plan. The catch is cost and churn: extra resolutions run $1.50 to $2.00 on top of seats, and the product and billing model were reworked during 2026.

How much does an AI agent for customer support cost?

Using public prices only, you would pay for about 1,000 AI-handled conversations a month, using public prices only ranges from $490 (Freddy AI Agent) to $2,000 (Agentforce Service). Decagon, Sierra, Ada and Forethought AI Agents do not publish enough to work this out.

Which of them publish their prices?

Zendesk AI agents, Lyro, Fin, Gorgias AI Agent, Agentforce Service, Breeze Customer Agent and Freddy AI Agent publish clear prices. The rest show only an entry tier, leave usage limits vague, or sell by quote.

Do they train on my customers' data?

Zendesk AI agents, Fin, Gorgias AI Agent, Gladly, Agentforce Service and Sierra state that your data is not used to train their models, at least on business plans. For the others, check the terms before you sign; each review notes what the vendor publishes.

How do you rate them?

Every tool is scored from 1 to 5 on each of these criteria: independent tests (30%), what it can do (20%), pricing (15%), control (15%), security and data (10%), customer evidence (10%). The weighted total gives a score out of 10. Each level has a written rule, and every score links to its sources.