Best AI Agent

Home / Voice agents / Regal

Regal review

AI phone, SMS and chat agents for B2C contact centers, with a built-in dialer and journey builder.

By Best AI AgentUpdated 8 October 202631 sources

Verdict

Regal suits consumer brands with large inbound and outbound call volumes that want AI agents tied to customer data, batch dialing and warm transfers to their own staff 5,6,8. The catch is access: there is no public price, and Regal says a good fit is at least 25 agents and 100,000 call minutes a month 2.

Good fit if you are

  • Consumer brands running high-volume sales, scheduling or collections calls
  • Teams that want AI and human agents on one platform with warm transfers
  • Regulated US businesses that need a BAA and US data residency

Look elsewhere if you are

  • Small teams under 100,000 call minutes a month
  • Buyers who need a published per-minute price
  • Contact centers serving callers in languages beyond Regal's voice list

Pros and cons

What we like

  • Custom actions call your own endpoints mid-call, and built-in actions cover transfers, callbacks, scheduling and IVR navigation 5,12.
  • Warm transfers keep the AI agent on the line until a person answers, then brief them with a summary 6.
  • Batch dialing turns an uploaded CSV into a scheduled call campaign routed to an AI agent 8.
  • Every save creates a version, and draft versions never take live calls 15.
  • Regal states SOC 2 Type II, HIPAA and PCI compliance, with zero-retention, no-training agreements with its LLM partners 25.

What to watch

  • No public price list; every contract is a custom quote 2.
  • Voice agents support 24 languages, and the automatic multilingual mode covers 10 languages in beta 9.
  • Simulation tests check logic only, not voice or interruptions, and web test calls cannot test transfers 13,14.
  • Audit logs are not documented beyond created-by and updated-by columns on users 21.
  • An AWS outage on October 20, 2025 disrupted Regal's AI agents, APIs and Twilio voice and SMS for about 13 hours 31.

Key facts

Made byRegal Voice Inc.
PricingQuote only; Regal says its AI agents generally cost about $0.20 a minute
Cost for 1,000 minutesNot published (quote)
Also requiresRegal names at least 25 agents and 100,000 call minutes a month as a good fit 2
ChannelsInbound calls, Outbound calls, Web and app calls, SMS, Chat
Languages24 languages for voice agents, with regional variants, plus a 10-language automatic multilingual mode in beta 9; the homepage claims over 30 languages 1
Works withSalesforce, HubSpot, Zendesk, Microsoft Dynamics 365, Segment, Braze, Five9, Talkdesk, 8x8, Twilio
Security reportsSOC 2 Type II, PCI
Free trialNot published

What Regal is

Regal is an AI agent platform for consumer-facing contact centers, built by Regal Voice Inc., founded in 2020 28. Its agents handle inbound and outbound phone calls, SMS and web chat, and work beside human agents on one platform with a dialer, journey builder and agent desktop 1,4,7. Named users include eHealth, Mutual of Omaha Mortgage, American Standard and Kin 27.

Regal raised $40 million in October 2024, bringing its total funding to $83 million, and named HomeAdvisor, Western & Southern Financial Group and Parsley Health among its customers at the time 28.

What it can do

You write a single-state or multi-state prompt with sections for the role, task steps, questions and guardrails, then add actions 12,16. Custom actions post data to your endpoints and feed the response back into the call 5. The default model is OpenAI GPT-4o Mini, with GPT-4.1, GPT-5, Claude and Gemini models as options 22.

Inbound calls reach the agent on a Regal number or by SIP transfer from your CCaaS 23. Outbound calls come from Regal's progressive dialer with answering-machine detection, from triggered journeys, or from a CSV batch scheduled as a call campaign 7,8. Before launch you test the voice with web calls and run bulk simulations 13,14. Every save creates a new version, and only the active version takes live calls 15.

  • Actions. Custom actions send HTTP requests to your own endpoints during a conversation and use the response, for tasks such as validating data or booking through scheduling APIs 5. Built-in actions transfer calls, schedule callbacks, gather dates, press keypad digits, authenticate contacts and book on Cal.com, Google Calendar or Outlook 12.
  • Setup. Write the agent prompt in the builder, add actions and a knowledge base, then point a Regal number or an outbound journey at the agent 12,7. Regal runs its own telephony on Twilio, or connects to your CCaaS, such as NICE or Five9, over SIP 23.
  • Transfer to people. The Transfer Call action sends calls to Regal users, queues, external numbers or phonebook entries by cold or warm transfer, with a spoken summary on warm transfers 6; calls can also go back to your CCaaS by PSTN or SIP transfer 7.
  • Analytics. Post-call transcripts show each AI action and error 18, Custom AI Analysis extracts data points from every call 19, and Conversation Intelligence plays recordings alongside searchable transcripts 20.

Pricing

Regal does not publish prices. Its pricing page asks for a quote, says you pay for the features you use, and offers discounts for higher spend and longer contracts 2. It names at least 25 agents and 100,000 call minutes a month as a good fit 2. Regal's own cost guide says its AI agents generally come in at about $0.20 a minute, without saying what that covers 3. The cost of 1,000 minutes cannot be worked out from public prices.

PlanPriceIncludes
Custom contractQuote only2You pay for the features you use; discounts for higher spend and longer contracts

Security and data

Regal says it is SOC 2 Type II, HIPAA and PCI compliant, stores data on AWS and encrypts it in transit and at rest 25. It signs BAAs for HIPAA deployments 26 and can commit to US data residency and US-only employee access for regulated industries 25. Its agreements with LLM partners require zero data retention and bar training on customer data 1,25. Agents can stop and restart call recording when callers share payment details or other personal data 17. Its security page also cites GDPR and CCPA 24. No ISO certification is published.

  • HIPAA. HIPAA compliant, with signed BAAs 25,26
  • Data residency. Data stored on AWS; US data residency and US-only employee access where an industry requires it 25
  • Training on your data. Agreements with LLM partners require zero data retention and bar training on customer data 1,25
  • AI models. OpenAI (GPT-4o Mini by default), Anthropic Claude and Google Gemini, plus an open-weight GLM-4.7 model on request 22

What customers say

Regal.ai holds 4.7 out of 5 from 45 reviews on G2 29 and 4.8 from 4 reviews on Capterra 30; both cover the whole platform, including the dialer for human agents. Regal's customer page names AI agent users such as eHealth, Mutual of Omaha Mortgage, American Standard, Kin and Ethos, but most of these stories give no results; Fair Financial Care reports twice the conversions 27. Its status page logged about 13 hours of disruption during the October 20, 2025 AWS outage 31.

PlatformRatingReviewsSeen
G2 (Regal.ai)294.7 / 5458 October 2026
Capterra (Regal)304.8 / 548 October 2026

What Regal Voice Inc. claims (not independently verified):

  • 97% containment rate for inbound support calls 1
  • 80% reduction in cost to serve 1
  • Over 90% CSAT 1
  • 4x faster speed-to-lead 1
  • Fair Financial Care: 2x conversions 27
  • More than 10 million customer interactions a month, as of October 2024 28

How we scored it

CriterionWhyScore
What it can do
30% of the total		Custom actions call your APIs mid-call 5 on inbound and outbound calls 7 with warm or cold transfer 6, and batch dialing 8 and SMS and chat agents 10,11 are documented, but the voice language list has 24 languages, not 30+ 9.4/5
Pricing
20% of the total		No public price: contracts are quoted 2, and the only figure is Regal's own estimate of about $0.20 a minute 3.2/5
Control
20% of the total		Simulation tests 13, draft and active versions 15, prompt guardrails and pausable recording 16,17, configurable transfers 6 and post-call transcripts with AI analysis 18,19 are documented, and admin and agent roles exist 21, but audit logs are not documented.4/5
Security and data
15% of the total		Regal states SOC 2 Type II, HIPAA with signed BAAs, and zero-retention, no-training agreements with LLM partners 25,26, but publishes no ISO 27001 or ISO 42001 certification.4/5
Customer evidence
15% of the total		Regal.ai scores 4.7 from 45 G2 reviews 29, under 50, and most named AI agent stories give no results 27; the G2 page covers the whole Regal platform, including its dialer.3/5
TotalWeighted sum of the 5 levels, out of 10.6.9

Sources

  1. Regal homepage — Regal, accessed 8 October 2026
  2. Pricing — Regal, accessed 8 October 2026
  3. What is the true cost of AI Voice Agents? — Regal, accessed 8 October 2026
  4. What is Regal? — Regal Docs, accessed 8 October 2026
  5. Custom Actions — Regal Docs, accessed 8 October 2026
  6. Transfer Call — Regal Docs, accessed 8 October 2026
  7. Deploy Outbound Voice Agent — Regal Docs, accessed 8 October 2026
  8. Batch Dialing — Regal Docs, accessed 8 October 2026
  9. Languages — Regal Docs, accessed 8 October 2026
  10. Deploy SMS Agent — Regal Docs, accessed 8 October 2026
  11. Deploy Chat Agent — Regal Docs, accessed 8 October 2026
  12. Regal documentation index (agent actions, knowledge base, WebRTC agents, integrations) — Regal Docs, accessed 8 October 2026
  13. Simulation Testing — Regal Docs, accessed 8 October 2026
  14. Test Audio (Web calls) — Regal Docs, accessed 8 October 2026
  15. Drafts & Versioning — Regal Docs, accessed 8 October 2026
  16. Prompting Best Practices — Regal Docs, accessed 8 October 2026
  17. Start/Stop Recording — Regal Docs, accessed 8 October 2026
  18. Post-Call Transcripts — Regal Docs, accessed 8 October 2026
  19. Custom AI Analysis & Reporting — Regal Docs, accessed 8 October 2026
  20. Reviewing Call Recordings & Transcripts — Regal Help Center, accessed 8 October 2026
  21. How to Add, Edit, and Delete Users — Regal Help Center, accessed 8 October 2026
  22. LLM Models — Regal Docs, accessed 8 October 2026
  23. CCaaS / SIP Integration — Regal Docs, accessed 8 October 2026
  24. Security — Regal, accessed 8 October 2026
  25. AI agents for healthcare — Regal, accessed 8 October 2026
  26. Best AI Voice Agents for Healthcare and Insurance Contact Centers in 2026 — Regal, accessed 8 October 2026
  27. Customer Success Stories — Regal, accessed 8 October 2026
  28. AI contact center provider Regal closes $40M round to scale personalized customer interactions — SiliconANGLE, accessed 8 October 2026
  29. Regal.ai Reviews — G2, accessed 8 October 2026
  30. Regal — Capterra, accessed 8 October 2026
  31. AWS Outage — Regal Status, accessed 8 October 2026